Customer Success & Network Partners Senior Director
Ripple
This job is no longer accepting applications
See open jobs at Ripple.See open jobs similar to "Customer Success & Network Partners Senior Director" RRE.At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
Improve the success of Ripple's payments business by receiving financial institutions, deepening partnership relationships by scaling volume with existing customers, connecting to additional qualified senders for payout partners, and upselling / cross-selling new products and services. Develop an understanding of each partner’s organization, culture, internal constituents, aspirations, and needs to build relationships with executives and decision-makers. Identify aspects of Ripple’s engagement and advocacy that need to be strengthened. Understand each partner’s needs and commercial targets which can be impacted by Ripple. Develop strategic account plans focused on a connection pipeline and maintenance of performance/quality among receiving financial institutions. Oversee and drive partner-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripple’s Customer and Partner Engineering (CPE) team. Lead using tactical task management to drive initiatives and business and operational issues which may be inhibiting partner adoption and full utilization of RippleNet. Build alignment among stakeholders and escalate decisions as required. Drive growth, through producing ideas to exploit the potential of Ripple and participate in the development of applications. Ensure that client feedback and insights are disseminated and acted upon by Ripple. Work with Customer Success Directors to resolve bi-party issues. Drive collaboration across virtual execution teams and our partners’ project and business teams.
Telecommuting permitted 50% but less than 100% per week in same geographic location as assigned office location.
40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.
MINIMUM REQUIREMENTS:
Must have a Bachelor’s degree in Business, Finance, Management Information Systems, Computer Science or a related field plus 8 years of hands-on experience working with enterprise customers on the adoption of new technology and/or transformational business changes. Employer will also accept two (2) years of additional experience in lieu of a Bachelor’s degree.
Of the required experience must have 5 years of experience in each of the following (which
may be gained concurrently):
- Experience defining enterprise-level payment solutions consistent with product vision;
- Working with payment industry data standards including at least one of the following: ISO20022, domestic ACHschemes, and SWIFT;
- Development and launch of business solutions involving innovative technology and B2B relationships.
Of the required experience must have 3 years of experience serving in a leadership role, including providing performance feedback and career coaching to junior Fintech professionals.
Of the required experience must have 2 years of experience working for a FinTech or start-up/disruptor organization.
#LI-DNI
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
This job is no longer accepting applications
See open jobs at Ripple.See open jobs similar to "Customer Success & Network Partners Senior Director" RRE.