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Corporate IT Support Specialist



IT, Customer Service
Geneva, Switzerland
Posted on Wednesday, May 8, 2024

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.


Ripple's IT team is dedicated to enabling our employees to innovate and operate at their peak potential. We are seeking an IT Support Specialist to join our dynamic team based in our Geneva office. This role is crucial for managing IT operations locally and supporting Ripple employees globally. If you are passionate about delivering exceptional customer service and have a broad skill set in corporate IT technologies, this position offers you the opportunity to develop and showcase your abilities.


  • Provide front-line IT support to employees through walk-ups, ticketing systems, and live chat.
  • Manage and support audio/visual systems for meetings and events, ensuring high-quality communication and presentation capabilities.
  • Monitor, troubleshoot, and repair IT hardware and software issues to maintain optimal operational efficiency.
  • Develop and implement IT policies and procedures that promote scalability and efficient resource management.
  • Manage the inventory of IT-owned assets, ensuring all components are accounted for and in optimal condition.
  • Facilitate and support orientations for new hires, ensuring they are well-equipped and informed starting their roles.
  • Serve as a technical resource and advisor on IT-related matters to Ripple employees, aiding in their technology needs.
  • Create and maintain comprehensive IT runbooks and end-user documentation to standardize and streamline IT processes.
  • Support IT projects and coordinate dependencies to ensure successful project completions.


  • Ability to work a flexible schedule, including early mornings or evenings to support company events.
  • Proven 3-4 years experience providing IT support in a global corporate environment.
  • Expertise in supporting both macOS and Windows operating systems at scale.
  • Experience with managing Android and iOS devices using Mobile Device Management (MDM) tools in a corporate setting.
  • Previous administration experience with SaaS platforms such as Google Workspaces, Slack, and Okta.
  • Strong troubleshooting skills across various systems and technologies.
  • Solid understanding of security best practices applicable on a global scale.
  • Demonstrated ability to mentor and support team members.
  • Independent, self-starting attitude with excellent communication skills.
  • Experience working with the following tools: Freshservice, Jira, Confluence, Jamf, Zoom, Android, and Chrome OS.
  • Experience with supporting AV systems and technologies.
  • Strong affinity for metrics and data-driven decision-making.
  • Familiarity with scripting languages for administrative tasks.


Do Your Best Work

  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
  • Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself

  • R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.