Senior Product Manager - VTS Activate Property Operations
VTS
VTS Activate powers tenant and occupier experiences across office, industrial, and retail properties. The Property Operations module underpins the platform, streamlining maintenance, service requests, billing, and payments for property managers and tenants alike.
As Senior Product Manager, Property Operations, you’ll define the roadmap and strategy for how building teams manage operations more efficiently. You’ll work closely with engineering, design, and customer stakeholders to simplify workflows, improve response times, and elevate tenant satisfaction.
* This role is based in our New York office and requires in-office collaboration four days a week, with periodic travel to customers (approx. 10–20%). *
Here is what you can expect as a Senior Product Manager:
- Own the Property Operations roadmap, prioritizing work order management, preventive maintenance, service workflows, and billing automation.
- Deliver high-quality releases that streamline building operations, improve service efficiency, and enhance tenant satisfaction.
- Identify opportunities for automation and AI, enabling intelligent triage, classification, and scheduling of service requests.
- Integrate with third-party systems like facilities management, IoT, and accounting platforms to expand ecosystem value.
- Collaborate cross-functionally with engineering, design, operations, and customer teams to drive execution and adoption.
- Run discovery with property and facilities managers to validate needs, prototype ideas, and measure success through key performance indicators.
- Ensure compliance and reliability, partnering with security and infrastructure teams to maintain uptime, data privacy, and operational integrity.
To succeed in this role, you have:
- 5+ years of SaaS product management experience, with at least 2 years owning a core module.
- Experience in property operations, facilities management, or related software systems.
- Strong analytical and problem-solving skills, using data to guide prioritization and decisions.
- Ability to collaborate across technical and non-technical teams.
- Familiarity with APIs, mobile/web development, and integration management.
- Customer empathy and passion for improving the tenant and property manager experience.
What VTS Values & How We Show It
- Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
- Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
- Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
- Move as One - We work in an open floor plan to promote cross-functional collaboration.
- Take Ownership - Be an owner of the company you’re building with our equity packages.
- Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!
VTS is the industry's only technology platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems. In 2013, VTS revolutionized the commercial real estate industry’s leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by real estate professionals across the globe.
With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.
VTS maintains offices in New York City, London, Toronto, Chicago.
To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn.
Pay Transparency
At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $163,600 and $200,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography.