Client Manager
Understory
This job is no longer accepting applications
See open jobs at Understory.See open jobs similar to "Client Manager" RRE.Sales & Business Development
Chicago, IL, USA
Posted 6+ months ago
Have you consistently bridged the gap between businesses and their clients, creating lasting relationships and ensuring unparalleled service delivery? Do you thrive in fast-paced, client-centric environments where every interaction matters? If the answer is yes, we invite you to elevate your career with us at Understory.
As a Client Manager at Understory, you'll be instrumental in managing, nurturing, and expanding our relationships with our distinguished clientele. Your role goes beyond traditional account management; it's about being the voice of the client within our organization and ensuring that our products and services consistently exceed expectations.In our collaborative, fast-paced environment, you will be surrounded by a team with expertise in weather and climate, insurance, data science, technology, and R&D. Your day-to-day tasks will help shape the underpinnings of a revolution in insurance and your contribution will be integral to our success.
Your main role responsibilities will include:
- Manages a book of business through brokerage partner relationships and contributes to the work of a multi-disciplined team.
- Cultivating and maintaining strong relationships with our key clients and understanding their business needs and challenges.
- Collaborating with the sales and product teams to ensure client needs are met and expectations are surpassed.
- Providing regular updates and feedback from clients to internal teams to drive product and service enhancements.
- Developing client growth strategies to upsell and cross-sell our offerings.
- Communicate with clients about risk mitigation opportunities.
- Addressing and resolving client concerns in a timely and effective manner.
- Leading regular review meetings with clients to discuss performance metrics, strategic goals, and program feedback.
- Hold a Bachelor's degree in Business Administration, Marketing, or a related field.
- Possess at least 3 years of experience in client relationship management or a similar role, with a track record of managing high-profile accounts.
- Exhibit exceptional interpersonal and communication skills, both written and verbal.
- Demonstrate a profound understanding of client management tools and techniques.
- Are proactive, solution-oriented, and adept at handling multiple clients, channel partners, and priorities.
- Knowledge of commercial property insurance and renewal decision life cycle.
- Have experience with auto dealership groups (not mandatory, a plus).
- Base salary commensurate with experience.
- Full-time benefits.
This job is no longer accepting applications
See open jobs at Understory.See open jobs similar to "Client Manager" RRE.