Retail Associate, Stanford Shopping Center
The Black Tux
Palo Alto, CA, USA
Posted 6+ months ago
Who we are
About The Black Tux
We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time
About the team
In this role, you'll be joining the Retail team. The Retail team spans across 5 brick and mortar showrooms and 35 Nordstrom locations and are crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves
What you'll do
At The Black Tux, we help customers look and feel their best for life’s most special moments. As a Retail Associate, you’ll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform—where hosts can seamlessly coordinate looks for their entire group. You’ll play a key role in ensuring a smooth and enjoyable experience from concept to checkout. Our team thrives on collaboration, accountability, and a passion for learning. If you love styling, problem-solving, and creating memorable experiences, we’d love to have you on board!
- Welcome customers in-store and provide an exceptional, personalized experience for their formalwear needs.
- Conduct fitting appointments, ensuring customers find the perfect fit and style for their event.
- Guide customers through our online platform, helping them set up their event so all participants can access and coordinate their looks.
- Provide expert styling advice, assisting with fabric choices, accessories, and overall event aesthetic.
- Support customers from look conception to final checkout, ensuring a seamless and enjoyable process.
- Assist with event logistics, including group order management, exchanges, and last-minute adjustment.
- Maintain store presentation and organization, ensuring a polished and inviting environment.
- Collaborate with teammates to uphold TBT’s culture of accountability, teamwork, and continuous learning.
- Stay informed on product knowledge and styling trends to better serve customers
- Meet individual and team sales goals by providing an engaging, consultative shopping experience that drives conversions and event participation.
- Contribute to a positive and inclusive team atmosphere, always striving to enhance the customer experience.
Who You Are
- A customer-focused individual who thrives on creating memorable experiences and making people feel their best.
- Passionate about styling, fashion, and event coordination, with a keen eye for detail.
- A strong communicator who can guide customers through the fitting and styling process with ease and expertise.
- Tech-Savoy and comfortable navigating digital platforms to assist customers in setting up their event.
- Goal Oriented with a drive to meet and exceed sales targets while maintaining a customer-first approach.
- A team player who values collaboration, accountability, and continuous learning.
- Adaptable and solutions-driven, able to handle multiple customers and event setups at once.
- Prior retail, customer service, or sales experience is a plus, but a great attitude and willingness to learn are just as important!
- Weekend availability is required
You describe yourself as kind, collaborative, and creative. You know ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful
Perks & Benefits
- Health benefits and 401(K) for full time team members
- Monthly lunch stipend
- Free snacks & beverages
- Generous paid time off
- Paid time and a half for company-recognized holidays (i.e.Thanksgiving, Christmas Eve, Christmas Day, & New Year’s Day)
- No Black Friday adjusted hours
- Paid parking & transportation
- Employee engagement & cultural events
- Free Rentals + discounts on garment purchases for you, your partner, and friends & family
- Team member discount on Marke jewelry products
- Annual compensation process
Diversity Equity & Inclusion
We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all.
The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.