RRE Portfolio Careers

Reporting to the Associate Director of Product, Complex Care, you will take on a high-impact role in building the tools and workflows that power Spring Health’s workplace mental health services, ranging from employee support and manager consultations to crisis response and return-to-work guidance. Your work will improve operational efficiency, strengthen care delivery, and create seamless, connected experiences for members, providers, and employer partners.

Please note that this is a hybrid role based in New York with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Ave.

What you’ll do:

• Design tools that enable care teams, clinical operations, and providers to operate efficiently, confidently, and consistently across all Workplace Care services.
• Improve the experience of members seeking workplace support by reducing time to care, clarifying next steps, and ensuring smoother, more connected care journeys.
• Partner closely with clinical operations to understand workflow needs and craft solutions that reduce administrative burden and elevate care quality.
• Identify opportunities to simplify and standardize workplace workflows— intake, triage, coordination, documentation, or follow-up—to improve reliability and outcomes.
• Use automation and intelligent workflow design (including AI where appropriate) to streamline manual tasks and support faster, more accurate service delivery.
• Gather and synthesize insights from care teams, employers, and internal stakeholders to inform product direction and continuous improvement.
• Collaborate with Data Science to define metrics and evaluate the impact of workflow improvements on efficiency, timeliness, satisfaction, and outcomes.
• Work cross-functionally with Engineering, Design, Clinical Ops, Customer Success, and the AI Servicing Platform team to deliver scalable, high-quality solutions.
• Lead the full product lifecycle—from problem discovery to launch—with clarity, structure, and strong cross-functional alignment.

What success looks like in this role:

• Members accessing workplace support experience faster resolution times, clearer guidance, and smoother transitions into ongoing care.
• Care teams and providers see measurable reductions in manual work, documentation time, and overall workflow friction.
• Workplace workflows operate more consistently across teams and customer accounts, improving reliability and reducing escalations.
• Operational improvements translate into stronger employer-facing outcomes, supporting renewal and expansion conversations.
• Automation and workflow enhancements meaningfully shorten SLAs and increase throughput.
• High adoption and satisfaction from internal users, reflecting an intuitive, predictable, and effective servicing experience.
• High-quality launches delivered consistently, with clear metrics and evidence of impact across care quality, efficiency, and member experience.

What we expect from you:

We’re looking for an experienced product manager with demonstrated talent for creativity and execution. Experience working with healthcare infrastructure, in AI/ML, and having worked in an early-stage startup environment is a big plus.

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• 5+ years of product management experience with a solid track record of delivering successful products within or adjacent to the healthcare industry.
• Experience building clinical tools or EHR systems, with a deep understanding of provider workflows, documentation processes, and the realities of clinical practice.
• Empathy for providers and clinical teams—you understand their daily realities, can speak their language, and translate their needs into intuitive, efficient product experiences.
• Broad healthcare knowledge, ideally spanning beyond mental health.
• Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves
• An ability to navigate ambiguity, with a bias towards rapid execution over process
• A self starter who thrives when given autonomy, with aptitude and desire to build effective internal and external relationships
• Strong technical knowledge and foundation in AI/ML and SaaS capabilities

The target base salary range for this position is $150,000 - $202,400 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.