Reporting to the Associate Director of Product for the Platform Superpod, the Senior Product Manager for the Notifications Service Pod will own the vision, roadmap, and execution of Spring Health’s unified notifications platform. This person will lead the transformation of Spring’s fragmented communication systems into a scalable, reliable, and self-service platform that powers all messages sent to members, providers, and customers.

This is a high-impact, platform-focused PM role that will influence nearly every team at Spring Health. You will define cross-system logical models, build new notification infrastructure, deliver stakeholder self-service tools, and ensure observability and reliability across all communication channels.

Please note that candidates for this position must be based in the Seattle metro area and be willing to commute 2-3 days a week when this role transitions to a hybrid schedule in 2026. We're excited to be growing our presence in Seattle.

What you’ll do:

• Own the strategy, roadmap, and execution of Spring Health’s unified notifications platform.
• Translate Spring’s notifications charter (reliability, consistency, self-service, extensibility) into a clear multi-year platform plan.
• Define logical communication models, lifecycle states, and shared data contracts for members, providers, and covered lives.
• Partner with Engineering and Architecture to consolidate Rotom, Twilio, Iterable, and event pipelines into a cohesive platform.
• Build supporting tooling that will enable Marketing, Implementation, Provider Ops, and Care teams to manage messaging rules independently.
• Implement monitoring, alerting, and observability to achieve industry-leading delivery reliability.
• Build operational tooling, including delivery dashboards, message success reporting, configuration logs, and remediation switches.
• Partner cross-functionally (Marketing, Growth, Data, Implementation, Provider Ops, Care Support) to align on communication needs.
• Communicate tradeoffs, technical constraints, and prioritization decisions clearly to senior stakeholders.

What success looks like:

• Achieve 99.9% delivery success rate across all notification types.
• Reduces operational escalations related to notifications
• Enable Marketing to launch campaigns faster.
• Establish reliable monitoring and alerting with clear ownership and troubleshooting workflows.
• Ensure unified logical models are adopted across the org for lifecycle-based messaging.

What you’ll bring:

• 5–7+ years of product management experience, including at least 3 years working on platform, infrastructure, or developer-facing products.
• Strong technical fluency with event-driven architectures, data contracts, APIs, and system integrations.
• Experience working with communications/notifications platforms—such as Iterable orequivalent—strongly preferred
• Experience designing and delivering internal tools, configuration frameworks, or self-service admin systems.
• Proven success driving multi-quarter platform strategy and execution across technical and non-technical teams.
• Demonstrated ability to influence without authority, aligning engineering, marketing, operations, and data partners around complex decisions.
• Ability to simplify complexity, define clear logical models, and design scalable systems with strong governance.
• Excellent written and verbal communication skills, including storytelling, structuring decisions, and leading organizational change.
• Thrives in fast-paced, ambiguous environments, with strong prioritization instincts and bias toward action)

The target base salary range for this position is $172,400 - $215,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.