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Deal Support Operations Specialist

Palantir Technologies

Palantir Technologies

Customer Service, Operations
Washington, DC, USA
Posted on Thursday, August 18, 2022
A World-Changing Company
At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.
The Role
Our Deal Team collaborates with Sales, Legal, Finance, and Engineering teams to proactively engage with existing and prospective commercial customers. They lead the structuring and discussion of deal terms so that Palantir can continue to drive positive impact in the world.
As a member of the Commercial Deal Support Team, you will support Deal Team members as they drive deal execution and support our sales efforts at scale. You will use your expertise to coordinate the formulation of commercial deal terms. You'll also apply your understanding of the business landscape to establish relationships with internal partners, manage the pipeline, and increase the visibility of deal progress and forecasting impact across all levels of our organization.
In this role, you will also support various special projects that arise at our fast-paced, mission-focused company. We’re a team that values both creativity and partnership. Whether operating solo or collectively, we endeavor to achieve great results on ambitious, time-sensitive deal discussions and projects.
You'll be given open ended objectives and expected to find ways to turn them into outcomes. By focusing on the broad vision without losing sight of the details, you will be critical in ensuring our company strategy is reflected in our commercial dealmaking. You'll deliver complex commercial contract and deal information in an understandable way. You'll also manage high touch collaborators in a constantly shifting landscape. You are ready to become adept on the intricate details contracts that enable Palantir to implement its innovative technology to solve real-world problems.

Core Responsibilities

  • Develop in-depth knowledge of Palantir’s contracting and pricing processes to provide deal structuring and pricing support to Deal Team and Sales counterparts.
  • Draft materials in support of deal discussions, including pricing proposals and order forms.
  • Manage updates and accuracy of the commercial deal pipeline within Salesforce to align financial systems and commercial systems; work with relevant teams to identify and resolve variances.
  • Partner with Finance team to provide leadership with visibility of deal progress and forecasting impact while coordinating the flow of information across multiple teams, including Deal Team, Sales, Legal, Accounting, Finance to facilitate the deal process.
  • Drive adherence to internal controls, processes and business rules to enable growth.

What We Value

  • A customer service orientation, with experience supporting Sales and other teams in a fast-paced environment.
  • Ability to build strong relationships and collaborate with cross-functional collaborators, demonstrating effective communication as well as strong writing and an attention to detail.
  • Adaptive, empathetic, and introspective; willing to learn, lead and follow.

What We Require

  • 5+ years of deal desk or related processes experience such as sales operations, finance, sales strategy, and sales enablement experience; SaaS or other technology company experience is a definite plus.
  • Strong program/project management skills, including the ability to handle multiple priorities and meet obligations with minimal supervision or administrative support.
  • Willingness and ability to work outside of standard business hours as needed.
  • Our benefits aim to promote health and wellbeing across all areas of Palantirians’ lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.

Benefits

  • Medical, dental, and vision insurance
  • Life and disability coverage
  • Paid leave for new parents and emergency back-up care for all parents
  • Family planning support, including fertility, adoption, and surrogacy assistance
  • Stipend to help with expenses that come with a new child
  • Commuter benefits
  • Unlimited paid time off
Salary
The estimated salary range for this position is estimated to be $75,000 - $112,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.
Life at Palantir
We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.
In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office.
Palantir is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems. Palantir does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster, EEO poster supplement and Pay Transparency Notice for additional information.
Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.