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Senior Software Engineer, Ordering Scale & Performance



Software Engineering
New York, NY, USA · Remote
Posted on Tuesday, June 18, 2024
At Olo we develop an online food ordering platform used by many of the country's largest restaurant chains, reaching millions of consumers. Chances are if you've ordered directly from a restaurant brand's app or website, we've made that happen.
As part of the Ordering Scale and Performance team, you will play a significant and visible role in helping us scale one of the most advanced food ordering platforms in the market. You will develop, scale, and monitor solutions, improvements, and services across our ordering platform, as well as work closely with experienced senior engineers across multiple teams to ensure the components our team owns can handle current and future levels of load and that we can meet or exceed the performance levels our customers have come to expect from us. This will be a blend of short-term tactical fixes, tweaks, and optimizations, as well as longer-term, strategic initiatives that will leverage advanced techniques, tools, patterns, and practices.
At Olo, we aim to collaborate well, as well as encourage new ideas and experimentation. No part of the codebase is off-limits. We take pride in a neat codebase with automated tests and continuous integration and encourage constant refactoring. As an Olo Software Engineer, you'll work with a passionate team dedicated to delivering amazing products using modern technologies.
You will report to an Engineering Manager and can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

  • Design reliable, but simple solutions to complex problems at scale.
  • Demonstrate broad knowledge of software engineering concepts.
  • Observe system performance in your domain and identify new problems.
  • Assess and resolve production incidents that arise in the components your team manages.
  • Research and propose new technologies to apply.
  • Look for diverse perspectives, and challenging business and technical assumptions.
  • Provide constructive criticism in a way that builds the team's overall strength.
  • Satisfy commitments.

How We Work

  • We foster a culture of collaboration, communication, skill-sharing, belonging, mutual respect, and curiosity.
  • We practice Whole Team Quality, no throwing code over the wall.
  • System Reliability Engineering, Scalability, and Security are embedded throughout our software process.
  • We are outcome not output focused.
  • Our tech stack is rooted in .NET (C# and F#), SQL and postgres running in AWS infrastructure and modern software engineering tools such as GitHub, TeamCity, Octopus Deploy, Kafka, Datadog, Sumo Logic, and heavy use of OSS.

Nice to Have

  • Experience with reliability-at-scale-focused projects.
  • Deep experience with optimizing SQL queries, understanding query plans, and identifying performance bottlenecks and database hotspots.
About Olo
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $125,269 - $179,597 annually for a Senior I and $136,543 - $195,761 annually for a Senior II, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.