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Director, Project Management



New York, NY, USA · Remote
Posted on Saturday, June 15, 2024
At Olo we develop an online food ordering platform used by many of the country's largest restaurant chains, reaching millions of consumers. Chances are if you've ordered directly from a restaurant brand's app or website, we've made that happen.
Olo’s Project Management Team is responsible for guiding restaurant brands through end to end implementation process and successfully launching them on the Olo platform. As a Director, you will set the vision for the Project Management team, and lead your team on a path of continued growth through employee development, departmental change management and strategic stakeholder leadership. Additionally, you will act as a leadership sponsor for select customers from kickoff to launch, acting as a point of contact for the implementation while providing the highest level of customer service.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

  • Lead teams responsible for a portfolio of projects with varying levels of complexity to ensure successful outcomes
  • Act as a leadership sponsor to align strategic customer's objectives across varying departments with project execution
  • Establish change management protocols to align with business strategies and effectively guides Implementation team members through
  • Establish a center of excellence to ensure effective controls are in place to monitor departmental project lifecycles
  • Establish standards for project plan requirements and complexity based on contract scope and schedules
  • Act as a point of escalation to resolve key issues presented by customers, project managers, and Implementation team members
  • Lead strategic initiatives to improve deployment velocity in collaboration with Olo leadership and Project Management Team
  • Partner with departmental leadership and CX Operations to uncover gaps in processes and offer expertise to implement scalable solutions and implement training opportunities
  • Conduct resource planning and collaborates with Implementation leadership to determine proper assignments for all projects
  • Ensure consistent project quality output across the Project Management team to align with customers’ unique goals

What We'll Expect From You

  • 10+ years experience as an Account/Project Manager or other related field (SaaS or industry experience preferred)
  • 5+ years experience managing a team
  • Experience leading teams working directly with complex accounts at the senior business and IT levels with executive experience in an advisory role
  • Ability to set standards for impeccable project management output and provide guidance on prioritization of competing interests
  • Outstanding ability to thoughtfully assess problems holistically and provide resolutions
  • Preferred experience with PSA tools or Asana, Jira, Guru, Salesforce, and Zendesk
  • Experience creating and executing scalable processes to improve team efficiency
About Olo
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center..
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $129,419-$185,547 annually, depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.