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Director, Business Analytics



IT, Sales & Business Development, Data Science
New York, NY, USA · Remote
Posted on Saturday, April 13, 2024
At Olo we develop an online food ordering platform used by many of the country's largest restaurant chains, reaching millions of consumers. Chances are if you've ordered directly from a restaurant brand's app or website, we've made that happen.
We are seeking an innately curious leader to establish and lead our Business Analytics function, where you'll play a pivotal role in shaping our strategic direction by harnessing the potential of data across every facet of our business. This is a rare opportunity to make a significant impact, collaborating closely with teams company-wide to architect innovative solutions and drive operational excellence. If you have a passion for data-driven decision-making and a track record of success in analytics and strategic consulting, we want to hear from you!
You will report to the CFO and can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

  • Establish a reimagined Business Analytics function at Olo, including team design, staffing, systems selection, implementation and integration, and cadence of streamlined reporting.
  • Act as an internal thought leader in defining the metrics that matter, and create a set of processes to compile and disseminate this information to internal and external stakeholders efficiently and understandably.
  • Create and own an organizational data dictionary, focusing on a set of standard SaaS and operational metrics that help to assess overall business performance.
  • Leverage external benchmarking and various datasets to determine and measure performance.
  • Assist in the data-related requirements associated with Olo’s Quote-to-Cash process, ensuring data is consistent, streamlined, and accurate.
  • Act as the single source of truth for all business reporting needs, inclusive of the Board, Operating team, and Senior Leadership team, among others.
  • Effectively communicate and socialize actionable results and findings throughout the organization in a simple and intuitive narrative format.
  • Own various aspects, as well as, partner with cross-functional teams to continually integrate the tools, methods, and processes supporting analysis.
  • Establish a team vision and lead a team of analysts as the subject matter experts across the organization. This includes instilling standard methodologies and processes, managing workloads and deadlines, and continually training and upskilling team members.
  • Develop and mentor a team of data-driven and innately curious individuals in support of the business analytics function at Olo.

What We'll Expect From You

  • 10+ years’ experience in analytics, strategic consulting, business, or related area
  • Previous demonstrated experience establishing a business analytics function with a high-growth SaaS company
  • Bachelor’s degree required, Masters preferred in a quantitative discipline
  • Analytics, statistics and/or database knowledge and experience (using tools, applications, platforms, etc.)
  • Strong operational, process design, and systems integration skills
  • Adept understanding of various coding languages (such as: Python, R, SQL, etc.), BI Tools (such as: Tableau, Looker, PowerBI), MS Excel and PowerPoint skills.
  • Ability to zoom out to tell a compelling story based on data analysis
  • Ability to assess various vendor technical capabilities in meeting the needs of the business analytics stack
  • Ability to be flexible, prioritize multiple demands, deal with ambiguity, and lead teams through complex and challenging cross-functional projects.
  • Strong interpersonal skills and the ability to effectively communicate, both verbally and written.
About Olo
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 78,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $141,067 - $202,247 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.