We are looking for a data-driven Customer Experience Program Manager to lead cross-functional initiatives that improve customer satisfaction, retention, and lifetime value. You will partner with Product, Marketing, Sales, and Support to define and operationalize customer programs, measure outcomes, and scale best practices across our multi-location brand customers.

(Prospecting)

(Customer Service)

Operations

Customer Service

Raleigh, NC, USA

Netsertive, a multi-location marketing technology solution, delivers marketing at the intersection of our proprietary technology and deep hyper-local expertise. We enable the scalable execution of our clients’ digital strategy by creating, deploying, and providing data to efficiently manage profitable, localized marketing.

North Carolina, USA

Morrisville, NC, USA

Netsertive

Customer Experience Program Manager

At RRE, we are committed to helping founders build category-defining companies in industries ranging from financial services (OnDeck, Avant, Venmo) to 3D printing (Makerbot), and from media (BuzzFeed, Business Insider, TheSkimm) to space and robotics (Jibo, Spaceflight, Spire). We invest primarily in Seed, Series A, and Series B rounds, and we take pride in being active strategic and operational - as well as financial - partners. Our unparalleled network of relationships across multiple industries and countries allows us to help the companies we invest in with strategy, business development, marketing, recruiting, and much more. Simply put, we think of ourselves as being far more than just a source of capital for companies.

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Customer Experience Program Manager

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