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Senior Manager, Business Operations

Ladder

Ladder

Operations
Palo Alto, CA, USA
Posted on Friday, March 1, 2024

About Us

We saw a problem within the life insurance industry: getting covered took too long, involved too much paperwork, and required too many in-person meetings with salesy agents. Having lost his father at a young age, our CEO, Jamie, was determined to make it easier for people to get the coverage they needed to provide for their families. So, we got to work. We developed a method of real-time underwriting and, in doing so, reduced the months-long process of applying for life insurance to minutes. Our digital experience is quick (instant decisions!), loved by users (check out our Trustpilot or Google reviews) and prolific ($34 billion+ in coverage provided).

Role

We are hiring a talented Sr Manager to join our Business Operations team and help lead strategic planning, enhance performance management and forecasting, develop new processes and operating cadences, and support key cross-functional initiatives. The ideal candidate possesses a mix of Strategic Planning, Analytics, and Operations background. They have demonstrated experience providing strong business analytics, and delivering on projects of all sizes. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This role is hybrid role based in our downtown Palo Alto location and must be onsite ~2 days a week or as needed.

Responsibilities

  • Lead or program manage multiple strategic initiatives at any given point. Examples include - drafting business cases for a new product idea, influencing our pricing strategy, evaluating the impact of a new partnership or strategizing to drive further monetization
  • Drive business reporting to leadership across Ladder - be a hub for business data and communication, act as the primary point of contact for sales, forecasting, and other business data. When we over or underperform in a given week, you’ll know why
  • Assist with strategic planning - identify opportunities to influence, support, and execute on our strategy. Assist with the quarterly and annual planning processes
  • Collaborate and coordinate cross-functionally - navigate across Ladder’s functions and gather and analyze data from multiple sources to inform decision-making at all levels
  • Build efficient processes and implement new systems - spot the highest priority business initiatives and improvement areas and devise new processes or implement new systems to bring those to life.

Requirements

  • 7+ years in a business-strategy role (Operations, Management Consulting, Banking, etc.), preferably at a start up
  • Experience working with large datasets and using practical statistical analyses
  • Outstanding executive-level verbal and written communication skills
  • Passion for solving complex problems, and building scalable processes
  • Uncanny ability to embrace ambiguity and see around the corners
  • Impeccable attention to detail, follow-through, and resourcefulness
  • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
  • Comfort working in a high growth, constantly changing environment
  • Start-up mentality. Desire to roll-up your sleeves, and problem-solve
  • Demonstrated ability to lead complex projects end to end
  • BA / BS degree or equivalent practical experience
  • Ability to be in Palo Alto office ~2 days per week

What we offer

Whether you work in our beautiful office in Palo Alto or remotely, Ladder is highly collaborative and fun. To support you in your role, we offer fantastic perks and benefits that reflect our mission of care and support, including:

  • Excellent medical, dental, and vision coverage | We offer competitive healthcare and dental plans for you and your family.
  • Flexible paid time off | Take the time that you need to rest and recharge, including our week-long winter holiday closure.
  • Stock options | We offer competitive stock option packages to participate in the success of building Ladder, including an extended option exercise window of 7 years after two years with Ladder.
  • A rewarding 401k match program | We'll match up to 4% of your contributions as you save for your retirement goals.
  • Commuter benefits | When you work from the office, you will receive pre-tax benefits for your commute and free parking.
  • A stocked, beautiful new office | Located in downtown Palo Alto, our office was specifically designed to accommodate all working styles. We've invested in technology to support our hybrid team, plus we provide office snacks and catered lunches so that team members can work well and have fun together.
  • Paid parental leave | We think it's crucial that new parents have time to adjust to their new lives without worrying about work, so we provide all parents inclusive of birthing, adoption, or fostering ten weeks of paid baby bonding.
  • Work-from-home flexibility and support | We recognize that everyone's homelife is different and support remote and hybrid work. Upon joining, we provide a one-time $500 remote office stipend for all team members and then a monthly $150 stipend to cover WFH costs such as the internet.

Fun company-wide events | Whether we work locally or remotely, we genuinely enjoy spending time together. That’s why we plan fun virtual and in-person events to let loose and laugh.

The base pay range targeted for this position is $134,000 - $200,000 per year. Base pay is determined by market location and may vary depending on job-related knowledge, skills, and experience. This role is eligible for equity and benefits as shared above.

Ladder is building a diverse team of talented and enthusiastic people. We are an equal-opportunity workplace. At Ladder, differences are celebrated and supported to benefit our people, product, and community. Let us know why you're interested in this position and what unique contributions you can make to the Ladder team. We look forward to hearing from you.

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