Senior Client Success Executive

Location: Remote (U.S.) Travel: ~40%

About Kindbody

Kindbody is a leading fertility clinic network and family-building benefits provider delivering comprehensive virtual and in-person care. Our clinically managed model spans fertility assessments, preservation, IVF, donor and surrogacy services, adoption support, and whole-person care from preconception through postpartum.

Serving 120+ employers and 3M+ covered lives, Kindbody uniquely integrates care delivery, benefits administration, and technology—driving better outcomes, higher engagement, and lower cost of care.

Role Summary

The Senior Client Success Executive is a strategic partner to Kindbody’s most complex and high-value employer clients. This role owns end-to-end client success—driving retention, growth, and measurable outcomes across clinical performance, financial impact, and employee experience.

What You’ll Do

Strategic Client Leadership

• Own a portfolio of large, complex employer clients

• Build and maintain executive relationships (CHRO, CFO, Benefits Leaders, Consultants)
• Lead QBRs, ABRs, renewals, and long-term strategic planning
  Align Kindbody solutions to client priorities (cost, access, outcomes, experience)

• Partner with clients to define and evolve a multi-year benefits strategy aligned to their broader ecosystem

Value Delivery & Growth

• Translate utilization, engagement, and clinical data into ROI and workforce impact

• Drive retention and expansion (NRR, GRR)
• Identify and execute growth opportunities across Kindbody’s solutions
• Proactively identify risks and lead mitigation strategies

• Drive benefit optimization strategies including product expansion, coverage design, and program enhancements

Client Experience & Ecosystem Alignment

• Partner with Marketing to drive engagement strategies

• Navigate complex ecosystems (consultants, health plans, point solutions, clinics)
• Act as escalation point for high-impact client issues

• Serve as the executive voice of the client internally, influencing product, clinical, and operational priorities

Data & Insights

• Deliver executive-level reporting and storytelling

• Use data to identify trends, gaps, and opportunities

• Provide financial and utilization insights, including spend and cost trend analysis, to inform client decision-making

Operational Excellence

• Ensure quality, consistency, and timeliness of client deliverables

• Contribute to improving processes and workflows
• Maintain clean and accurate account data and documentation

• Maintain strategic account plans, client roadmaps, and key documentation

What You Bring:

• 8–12+ years in client success, consulting, or healthcare benefits

• Experience managing large, complex employer clients
• Strong financial acumen and data storytelling skills
• Executive presence with ability to influence senior stakeholders

• Deep understanding of employer benefits ecosystem preferred

What Defines Success:

• Best in class client retention and renewal outcomes (GRR)

• Exceptional client growth, including utilization and engagement (NRR)

• World class client and account management satisfaction (NPS)