Kindbody is a leading fertility clinic network and family-building benefits provider delivering comprehensive virtual and in-person care. Our clinically managed model spans fertility assessments, preservation, IVF, donor and surrogacy services, adoption support, and whole-person care from preconception through postpartum.

Serving 120+ employers and 3M+ covered lives, Kindbody uniquely integrates care delivery, benefits administration, and technology—driving better outcomes, higher engagement, and lower cost of care.

Role Summary

The Client Success Executive manages a portfolio of mid-sized employer clients, owning end-to-end client success to ensure strong performance, engagement, and delivery of Kindbody’s fertility and family-building programs. This role will drive retention, growth, and ensure measurable outcomes across clinical performance, financial impact, and employee experience.

What You’ll Do

Client Ownership

Own and manage a portfolio of mid-sized clients
Serve as the primary point of contact for client strategy and performance
Lead business reviews and support renewals and planning
Work with clients to define and execute a Kindbody program strategy aligned to their broader benefits ecosystem

Program Performance & Engagement

Monitor utilization, engagement, and performance trends
Drive strategies in partnership with marketing to increase adoption and client satisfaction
Identify risks and proactively execute mitigation plans
Serve as a subject matter expert on Kindbody’s services and solutions

Growth & Retention

Support retention and renewal efforts
Identify and support expansion opportunities
Increase enrollment and utilization
Identify benefit enhancement opportunities including product add-ons, coverage expansions, and program optimization

Client Experience & Coordination

Coordinate across internal teams to ensure seamless delivery
Resolve client issues efficiently and proactively
Align with ecosystem partners as needed
Serve as the voice of the client internally to improve product, clinical, and operational outcomes

Data & Reporting

Deliver clear, actionable reporting and insights
Use data to identify trends, gaps, and opportunities
Provide analysis on engagement, utilization, and spend trends to support client decision-making

Operational Excellence

Ensure quality, consistency, and timeliness of client deliverables
Contribute to identifying and improving processes and workflows
Maintain clean and accurate account data and documentation
Maintain key client documentation, account plans, and workflows

What You Bring

5–8+ years in client success, account management, or benefits consulting
Experience managing employer clients in healthcare or digital health
Strong communication and organizational skills
Ability to translate data into insights and action
Experience working with mid to large employer clients (e.g., Fortune 500) preferred
Proven success supporting renewal and expansion efforts