HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle. We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

Your Role and Impact

As the Helpdesk Support Engineer you will provide high quality support services to end-users. If you are extremely smart, analytical, good with people, motivated, technology savvy and a team player, we would like to hear from you.

Key Responsibilities

• Address requests regarding hardware and software purchases
• Deployment/installation of workstations using JAMF and MS Intune
• Diagnose and resolve workstation/network/VPN related hardware and software issues
• User administration for corporate systems (Okta Based)
• Onboarding/offboarding and role changes
• Ability to work with 3rd party technical vendors - Okta, Zoom, Jira, Crowdstrike
• Prompt response to requests for technical assistance in person, via phone, and electronically
• Work independently within assigned priorities and project schedules
• Monitor company provided mobile device for urgent issues
• Clear, courteous and professional verbal and written skills

Required qualifications

• Ability to come to NY HQ office at least twice per week
• 3+ years technical hands-on experience with Desktop administration on Windows and MacOS with Intune/JAMF
• Excellent communication and interpersonal skills with a broad spectrum of end users
• Act as primary point of contact for all IT related issues
• Ability to multitask
• Excellent troubleshooting and root cause analysis skills.
• Ability to adapt, prioritize and learn new technologies and skills.
• Acquire knowledge of internal products and provide support to end users
• Ability to lift & carry computer equipment and components up to 20 lbs.
• Must be available to address emergency problems outside normal business hours.
• Working knowledge of Google Enterprise and MS Office products
• Expertise in Windows and MacOS administration, troubleshooting, and scripting/automation

Note:

This position is hybrid - at least 2 days a week at our NY HQ office.

This position is a short-term contract (4 months) from October 2024 - January 2025.

H1B/Visa support is not currently available for this specific position.

Salary: $60 - $70 per hour

Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons. There is no additional variable compensation for this role.

HYPR is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.