We’re looking for an Operations Manager – Customer Care to own the operation, inspire supervisors, and ensure top‑quality service delivery.

🚀 What you’ll do

• Lead and coach supervisors, helping them grow into strong leaders.

• Act as the first point of escalation for supervisors and senior managers.

• Ensure service quality, performance KPIs, and action plans are met.

• Manage staffing, absenteeism, team climate, and performance reviews.

• Drive recruitment, onboarding, and development of new supervisors.

• Anticipate operational needs and align resources with business goals.

• Represent and defend your team’s work with stakeholders.

🎯 What we’re looking for

• Proven experience leading leaders (minimum 2–3 supervisors with teams).

• Strong background in call center / customer care operations.

• Tactical management skills combined with strategic business vision.

• Excellent communication, problem‑solving, and inspirational leadership.

• Lead with a clear strategic vision.

• Strong business acumen and ability to connect operations to company goals.

• Long‑term thinking: anticipate challenges and propose sustainable solutions.

• Inspire, develop, and retain talent.

• Collaborative mindset and results orientation.