We’re seeking a Retail Technical Administrator to support and manage vendor-integrated systems across our expanding retail footprint—currently 500+ stores, with plans to grow to over 1,000 locations. This role is critical in ensuring seamless technical operations for internal teams, external retail store owners, OEM vendor administrators, and suppliers.

This is a remote role with a preference for candidates in the CST or PST time zones.

What will be my duties and responsibilities in this job?

• Provide technical support for retail store repair operations, including user maintenance and troubleshooting
• Respond to support requests related to: Point of Sale systems (RepairQ), Assurant claims, IT systems (Microsoft O365, operational and learning software), and OEM programs (Apple, Samsung)
• Manage user lifecycle processes: onboarding, transfers, terminations, and access provisioning
• Maintain accurate user profiles and access rights across systems
• Assist with catalog management and compatibility configuration for POS and claim programs
• Support new store launches through Hypercare initiatives
• Participate in cross-training to support broader retail technical functions

What are the requirements needed for this position?

• Associate degree or higher in Computer Science or related field
• 3+ years of experience in technical support
• 3+ years of experience in retail operations or mobile device repair
• Proficiency with software, hardware, and system applications
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to manage multiple priorities and projects effectively
• Flexibility to provide evening, weekend, and on-call support as needed

What other skills/experience would be helpful to have?

• Bachelor’s degree in Computer Science or related field
• Relevant hardware/software certifications
• Experience with POS systems and OEM programs

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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