RMA Creation – Device Claims Support (eCommerce &amp; Other Claim Channels)<ul> <li>Process 40-50 RMA requests per day for device claims received through eCommerce and other internal channels.</li> <li>Enter and validate claim details in Oracle, ensuring accuracy and timely resolution.</li> <li>Collaborate with customer service and operations teams to facilitate efficient returns and replacements.</li> <li>Maintain accurate records of RMA entries and support performance tracking.</li> </ul> Backorder Management – Insurance Protect Program<ul> <li>Review and cancel or amend backorders in Oracle for Insurance Protect programs when like-for-like replacements are unavailable.</li> <li>Communicate any cancellations to the Service team.</li> <li>Ensure Oracle reflects correct inventory and order statuses following any adjustments.</li> </ul> Performance Metrics:<ul> <li>RMA processing efficiency (average handling time ~6 minutes per device)</li> <li>Daily completion targets (50–60 RMAs/day)</li> <li>This will increase during peak periods (September to February)</li> <li>Accuracy and timeliness of backorder amendments</li> <li>Internal SLA compliance and stakeholder satisfaction</li> </ul>

Operations

Bengaluru, Karnataka, India

As part of Assurant’s Connected Living business, HYLA Mobile provides trade-in and upgrade solutions for the mobile device ecosystem of mobile operators, retailers, OEMs, insurers, and online brands. These solutions support lifecycle management for pre-owned mobile and connected devices including new revenue, market insights, environmental sustainability, customer churn reduction, reducing the cost of insurance and warranty programs, and promotions that help consumers offset the cost of new handsets. By extending the life of pre-owned devices, HYLA provides consumers in developed and emerging markets with access to affordable, high-quality wireless technology; builds economic opportunity and enables information access to new users; and protects our planet from further e-waste.

HYLA Mobile began in 2009 when a group of people saw an opportunity to “do well by doing good.” Our founders, who are leaders and entrepreneurs in the telecommunications and mass retail industries, noticed a growing

Texas City, TX, USA

Farmers Branch, TX, USA

HYLA Mobile

Operations Administrator (Data Entry + Advanced Excel + Oracle Interface)

At RRE, we are committed to helping founders build category-defining companies in industries ranging from financial services (OnDeck, Avant, Venmo) to 3D printing (Makerbot), and from media (BuzzFeed, Business Insider, TheSkimm) to space and robotics (Jibo, Spaceflight, Spire). We invest primarily in Seed, Series A, and Series B rounds, and we take pride in being active strategic and operational - as well as financial - partners. Our unparalleled network of relationships across multiple industries and countries allows us to help the companies we invest in with strategy, business development, marketing, recruiting, and much more. Simply put, we think of ourselves as being far more than just a source of capital for companies.

Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Leverage our network to build your career.

#### Welcome!

Thank you for joining RRE Network!

To help us best support you in your search, please take a few minutes to tell us about what you are looking for in your next role. We’ll use this information to connect you to relevant opportunities in the RRE network as they come up.

You can always update this information later.

As our companies grow, they look to us to help them find the best talent.

Signal that you'd be interested in working with a RRE company to help us put the right opportunities at great companies on your radar. The choice to pursue a new career move is then up to you.

It's all about who you work with. Opportunities below to join fantastic teams.

Operations Administrator (Data Entry + Advanced Excel + Oracle Interface)