The Director, Repair & Logistics Operations will plan, organize, lead, control, and coordinate the provision of services in the areas of Repair. This includes the development, installation, and support of new and existing processes and Clients. Responsible for the overall quality and service of processes associated with Repair.

This is an onsite role within our Irving, TX facility.

What will be my duties and responsibilities in this job?

• Develops short- and long- term goals and plans for areas of responsibility.

• Responsible for the provision of services in Operations. The areas could include Demand Planning, Operations Planning & Control, New Product Introduction, new repair process development and deployment, operations, parts reclamation, client/product implementation, system support, and customer service for areas assigned. Including maintaining quality, service, and productivity levels. As well as working closely with the Training Department.

• Leveraging Lean 6 Sigma principles is responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program for areas of responsibility.

• Owns and drives results of the P&L. Develops, secures approval of, and administers an operating budget for attainment of agreed upon goals in accordance with approved plans.

• Product Management - may manage the ongoing profitability, marketing and compliance and communication of the Wireless initiative

• Formulates policy for area(s) of responsibility and secures appropriate approvals. Develops and administers procedures necessary to implement approved policy and provides the overall direction necessary to ensure the delivery of efficient and effective area services.

• Hires, develops, evaluates, and (when necessary) disciplines and discharges subordinates personnel or makes authoritative recommendations in such matter. Develops function-specific orientation and training programs for area personnel. Establishes standards for effective job performance and evaluates subordinates according to such standards. Delegates these responsibilities to supervisory personnel as appropriate.

• Work in conjunction with New Product Development to assist with new product development and process modifications.

• Serves as a liaison with account management, resolving any operational, system, client and product issues that may arise.

• Create and/or modify processes to allow for the processing and servicing of new accounts and products, as well as improving existing processes when practical and cost effective.

• Serves as liaison with other organizational components; establishes and maintains the working rapport necessary to develop cooperation and effectively integrate area services into the company's overall business fulfillment system.

• Receives and investigates all complaints concerning his or her area(s) of responsibility and its personnel; determines veracity of such and (as necessary) takes corrective or disciplinary action and/or prepares reply.

• Directs the preparation of records as well as recurring and special reports and analyses for area(s) of responsibility ensuring that they are complete, accurate and prepared on time. Reviews and interprets these in order to ascertain the extent to which goals are being attained Takes corrective action as necessary.

• Monitoring and reviewing product development processes and procedures for Wireless

• Product Innovation, Creation, and Implementation - To create and help implement new and core wireless products internationally

What are the requirements needed for this position?

• Bachelor's degree, preference in engineering

• 7+ years of leadership experience managing complex operations with progressively more responsibilities. Preferred experience managing complex manufacturing / repair operations.

• 2+ years managing a P&L.

• 4+ years of experience in Human Resource policies and procedures, area-specific policies and procedures, Demand Planning, Procurement, Materials Requirement Planning, Production Planning & Control, Life Cycle modeling, New Product Introduction.

• Proficient user of Microsoft Office, Great Plains, and expert level in Excel (must be able to use functions like pivot tables, charts, and trend analysis)

• Process development and deployment leveraging Lean/6 Sigma tools.

• Project and Resource planning, systems implementation.

• Processes excellent written and verbal skills.

• Highly analytical with excellent interpersonal skills

What other skills/experience would be helpful to have?

• Previous experience or background in a technical or mechanical field

• Experience with ISO & OSHA requirements

• Lean Green Belt certification

• Previous experience working with Oracle

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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