The Senior Manager is a transformational leader responsible for overseeing the day-to-day operations of managers, supervisors, and claim adjusters within the P&C Housing Claims Department. This role specifically manages claims operations for Manufactured Housing, Condo, Flood, and HO3 product lines. The Sr. Manager provides inspirational leadership in managing and coaching, motivating employees to meet the key performance standards, and adhering to proper claims handling guidelines with the investigation of insurance claims based on coverage, damage, and liability. This role is also responsible for leading the execution of change management, claims strategies, employee development, employee engagement, and technology adoption, as well as driving the execution of operational risk management, regulatory compliance training, and procedures across multiple teams. This is a remote opportunity.

What will my duties and responsibilities be in this job?

70% Claims Management

• Provides transformative leadership and supports implementation of innovative initiatives that drive efficiencies, build culture, and deliver value.

• Drives a digital-first mindset, supports new technology to drive greater automation, and holds teams accountable for adoption and execution.

• Inspires an engaged, high-performance team of leaders who hold themselves and their teams accountable for delivering positive experiences to members and customers to drive exceptional results.

• Provides leadership, coaching, and direction to claims teams, fostering a culture of excellence, collaboration, and continuous improvement.

• Ensures timely and accurate processing of claims, adhering to industry standards and company standard operating procedures/policies.

• Collaborates with other departments, such as Legal, Finance, and Customer Service, to address complex claims and ensure a seamless customer experience.

• Analyzes claims data to identify trends, regulations, and best practices, incorporating relevant changes into claims processes.

• Stays abreast of industry trends, regulations, and best practices, incorporating relevant changes into claims processes.

• Leads the development and implementation of training programs for claims staff to enhance skills and knowledge.

• Oversee the development and maintenance of claims documentation and reporting.

• Identifies and implements strategic initiatives for claims management, enhancements, and improved procedures.

• Develops and fosters excellent relationships with clients, customers, and internal stakeholders.

• Utilizes operational metrics and reports to track trends and results and adjusts tactics accordingly.

• Participates in establishing/defining short- and long-term goals and plans for the work group.

• Ensures complete and sound claim settlements, legal reviews, and investigations when necessary.

• Resolves non-routine and escalated customer calls.

• Research and respond to customer-escalated complaints, take appropriate action, and ensure follow-up communications occur.

30% Leadership and Culture

• Selection of top talent, lead, develop, and mentor a team of managers and supervisors responsible for investigating and settling property and casualty claims.

• Provides ongoing coaching and direction/support to team members; creates a culture of accountability, trust, and engagement to deliver superior quality/results.

• Leads claims operations teams to meet client needs and drive the LOB's strategic initiatives.

• Holds managers accountable for serving members and providing appropriate solutions through their teams.

• Provides strong leadership to guide and inspire team members while fostering a positive and collaborative work environment.

• Consistently coaches and holds managers/supervisors accountable for leading their teams on claims handling, inspecting, and reviewing the quality of claims, and responding to escalations.

• Drives development by holding managers accountable for functional and leadership coaching and encouraging associate development planning.

• Communicates, evaluates, and reinforces productivity standards and performance expectations.

• Inspires an engaged, high-performance team that delivers positive experiences to members and customers and achieves exceptional results.

• Provides Leadership, coaching, and direction to claims teams, fostering a culture of excellence, collaboration, and continuous improvement.

• Provides ongoing coaching and direction/support to team members; creates a culture of accountability, trust, and engagement to deliver superior quality/results.

• Provides strong leadership to guide and inspire team members while fostering a positive and collaborative work environment.

• Sets and effectively communicates clear expectations, provides timely feedback, holds leaders accountable, and engages the right people (AVP/Director/People Partner) on performance management issues and behavioral concerns.

• Lead using our core values, our commitments, and The Assurant Way.

What are the requirements needed for this position?

• Bachelor’s degree or a minimum of 5 years of experience working in the claims process in a P&C environment (in addition to the minimum years of experience required) may be substituted in lieu of a degree.

• Minimum of 10 years of experience in Claims.

• Minimum of 5 years of supervisory/management experience overseeing liability claims, including coaching and developing employees.

• Previous experience managing multi-line and multi-state claims.

• Strong knowledge of liability claims, including general liability, homeowner liability, and complex litigation.

• Deep understanding of managing high-exposure claims and large loss cases.

• Ability to interpret policy language, legal documents, case law, and regulatory guidelines.

• Strong negotiation and mediation experience required.

• Proven ability to lead in a fast-paced environment, meeting client service standards and production goals.

• Familiarity with the P&C claims process from beginning to end.

• Detail-oriented with a commitment to excellence.

• Ability to use data analytics to drive business decisions.

• Intermediate office computer skills and experience with Microsoft Office.

What are the working conditions and physical requirements of this job?

General office demands

#LI-Remote

#AssurantProudSD

Pay Range:

$101,500.00 - $169,400.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

09/23/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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