Purpose of Role

• To support business implementations based on the existing applications
• To determine system specifications based on business needs
• To reutilize applications capabilities
• To setup and configure systems to provide the require functionality.
• To provide training / consultancy to ensure the business can be used systems appropriately and efficiently.
• To create and maintain documentation required to support the implementation of systems.
• To provide technical support in case of incidents in Production

Responsibilities and Accountabilities

• Facilitates the delivery of quality service to all users, internal or external, as part of the IT team
• Contributes to business decisions about applications in place
• Ensures that solutions are flexible enough to satisfy both global and local business needs
• Communicates the design and benefits of solutions
• To details system specifications based on the analysis of business requirements.
• Analyses users’ needs, develops formal user requirement documents and designs specifications to meet those requirements

• Ensures all designs fit within the proposed solution model
• Ensures development teams are given sufficiently detailed requirements to produce the required deliverables first time
• To tests and proves all programs and systems built, ensuring high quality, reliability and compliance to Assurant Solutions (Assurant) IT standards
• Outstanding verbal and written communication soft skills, with a strong emphasis on clarity
• Confidence speaking with small to large audiences both internally and externally, providing valuable input and inquiries that elicit critical feedback
• Exceptional skills identifying subtle nuances in business requirements and translating them into precise technical requirements
• Experience working in a high-paced, highly flexible, team environment
• Aptitude for logical and analytical thinking, coupled with strong problem-solving skills
• Comfortable with log-level data analysis of application behavior discrepancies
• Applied understanding of languages: SQL, JSON, XML, HTML, YAML
• Proficient with SQL queries, temp tables, procedures, etc. – able to build complex reports and data extracts
• Utilization of API tools: SOAP UI, Postman, Swagger UI
• Experience with agile management tools (ie:Azure DevOps, JIRA, Confluence, SharePoint)
• Liaise with external vendors to ensure system faults are diagnosed and resolved.
• Provides all the knowledge and documentation needed to develop a solution

Experience

• 4 years working with business users and stakeholders on business requirements, software setup and testing, technical documentation (including data-process flows), and systems analytics
• Bachelor’s degree in Computer Science or Computer Engineering

Preferred Skills

• Fluent in Spanish and English (C1)
• Good working knowledge of the modules such as: General Ledger, Accounts Receivable, Accounts Payable, Fixed Assets, Bank Reconciliation, Purchasing, Logistics, Inventory Management, etc.
• Knowledge and experience in SQL (Oracle, Sql databases / PL/SQL scripting)
• Ability to understand and work within local country requirements and customs
• Ability to assess competing priorities and organise personal workload appropriately
• Ability to conduct training and communicate ideas appropriately to the audience
• Ability to meet tight deadlines
• Ability to work independently or with others as part of a team
• Analytical capability and comprehensive vision
• Good interpersonal skills
• Communication skills, transmission and clear documentation, fluid
• Responsive to change
• Knowledge of the Insurance Market, desired