Site Reliability Engineer, Assurant-GCC, India

The Staff Engineer – Site Reliability Engineering (SRE) is responsible for the support, planning, solution design/development, and monitoring of systems and infrastructure across multiple platforms. This role requires a solid understanding of standard engineering practices and development methodologies with the ability to enhance and automate existing infrastructure solutions.

This position will be in Hyderabad at our India location.

What will be my duties and responsibilities in this job?

Key Responsibilities

• Operational Support (40%): Apply technical expertise and people skills to perform day-to-day responsibilities with moderate supervision.
• Technical Support (30%): Deliver in-depth problem analysis and resolution for complex technical issues.
• Project Management (20%): Lead and manage small to medium-scale projects and tasks of varying complexity across the enterprise.
• Customer Advocacy (10%): Function as a liaison and advocate for enterprise customers.

Specialized Capabilities

Digital Forensics

• Conduct forensic investigations to identify root causes of system failures or security breaches.
• Recover and analyze data using tools such as Azure Monitor, Dynatrace, and Datadog.
• Document findings in detailed investigation reports.
• Stay current with trends in digital forensics and cybersecurity.
• Develop automation to proactively detect and address potential issues.

DevOps Engineering

• Automate processes and develop scripts using tools such as Python, Power Automate, PowerApps, and Visual Studio Code.
• Implement and maintain monitoring and logging solutions.

Disaster Recovery & Resiliency

• Apply knowledge of disaster recovery planning and business continuity practices.
• Demonstrate foundational project management skills including planning, coordination, communication, and problem-solving.
• Understand Scrum practices (certification not required but preferred).

General Skills

• Effective communication and collaboration abilities.
• Effective problem-solving and adaptability.
• Commitment to continuous learning and professional development.

What are the requirements needed for this position?

• Bachelor’s Degree in Computer Science, Engineering, Information Technology or equivalent experience
• 5+ years of experience in Site Reliability Engineering or a related field.
• Proficiency in infrastructure, networking, server administration, and performance monitoring tools.
• Familiarity with service management processes and methodologies such as Agile, ITIL, and Waterfall.
• Advanced knowledge of Windows (90%) and Unix/Linux (10%) operating systems, distributed/cloud infrastructure, Networking, Databases, and Security services.
• Strong scripting skills in PowerShell, PowerApps, or equivalent languages.
• 5+ years of experience in a 3GL development language (i.e., Python, C++, or .NET language such as C#, VB). Must be comfortable with full stack web development.
• Must be fluent in English (Spoken and Written)

What other are the Preferred Experience, Skills, and Knowledge?

• Wireshark Certified Network Analyst (WCNA) certification.
• SharePoint SPFx development experience