The Trainer/Peer Support Specialist serves as the subject matter expert for departmental process, procedures, and policies by utilizing their experience of working on multiple programs in multiple departmental functional areas. The Trainer uses their solid working knowledge of the roles and responsibilities of the department to develop the knowledge skills and experience of individuals within the department, as well as providing positive encouragement and reinforcement to drive individual and team success, while being instrumental in identifying improvement opportunities which will deliver cost affective measurements within the department.

This is an onsite role in our Mt. Juliet TN facility with a schedule of Friday-Sunday from 5AM to 5:30PM

What will be my duties and responsibilities in this job?

• Act as a Subject Matter Expert for all departmental process & procedures for new and existing associates
• Understand the standardized documentation applicable to each role within the department
• Provide peer-to-peer instruction and support utilizing the Technical Instruction Model as needed on process/procedure/policy updates, deviations, and new program implementations
• Provide training on PPE equipment and use as it pertains to their job assignments
• Complete all necessary paperwork and data entry to ensure tracking of peer instruction and progress of individuals development
• Identify process improvement opportunities though collective information and provide effective / implemented solutions
• Conduct bench audits & assist in troubleshooting (log in, unable to view docs)
• Work with supervisor to implement any changes or adjustments on production floor as a result from the audits, including improvements to the training strategy and process
• Communicate any identified trends or escalated findings to management

What are the requirements needed for this position?

• High School Diploma or General Education Degree (GED)
• Minimal of 2 years-experience in department operations and the ability to understand and provide peer instruction on departmental processes & procedures
• Requires successful completion of the Peer Technical Instruction Model Learning Course
• Strong delivery skills to present peer support and instruction in an effective manner
• Strong computer skills, such as MS Word, Excel and PowerPoint

What other skills/experience would be helpful to have?

• Ability to coach and give feedback to peers
• Identify problems and the corresponding ability to quickly develop recommendations and decisions for problem resolution
• Strong procedural and documentation skills
• Ability to perform in a fast-paced, goal oriented and time-sensitive environment
• Bilingual

Pay Range:

$16.95 - $27.12

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

08/11/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.