The Talent Technology Analyst is accountable for managing, maintaining and continuously improving the technology infrastructure, workflows, and quality of the data that support our enterprise learning, performance and talent management teams across the organization. Process, data, and systems governance, translating business and programmatic needs into system requirements, user experience and user support are key aspects of this role.

Primary Job Responsibilities

Learning Management System (LMS) Administration & Support

· Categorize and manage daily inquiries/tickets received by the Talent Tech team.

· Resolve employee queries and communicate outcomes within SLA’s

· Troubleshoot course completion issues and resolve course playback errors

· Manage user access, password resets, and account terminations

· Manage requests for enrolment & removal of courses

Course & Learning Campaign Management

· Build and maintain courses, instructor led offerings, and virtual learning curriculums across our technology platforms

· Upload and test new content in the LMS & across supported devices

· Review & approve courses and/or deployments from LMS ‘Restricted Admins’

· Create and deploy learning campaigns for various business areas, including but not limited to; Risk & Compliance, Talent & Operations

· Manage learning content for new hire employees

· Conduct periodic reviews to audit and ‘clean up’ the content library

Reporting & Audits

· Fulfil ad-hoc report requests for stakeholders and auditors

· Identify opportunities to improve existing, or create new reports, to meet the needs of our stakeholders

Stakeholder Management & Consultation

· Provide consultation for Learning Technology business requests

· Collaborate with M&A teams to integrate training for new acquisitions

· Train and support Learning Restricted Admins (LRAs) and Facilitators

· Participate in weekly deployment planning and team meetings

· Attend and contribute to regular meetings with Compliance & Vendors

Process Improvement & Documentation

· Review and update process documents, job aids, and reference guides

· Test LMS release updates and communicate changes to users

· Identify opportunities for continuous improvement to Learning Technology processes, including use of AI & automation

Talent Management Systems and Support

· Support the operational execution of Performance Review and Goal Setting cycles, including system configuration, template management, reporting, and coordination with HR stakeholders to ensure timely and accurate delivery.

· Manage the configuration and execution of Talent Calibration and Succession Planning processes in Workday, including event setup, security assignments, data updates, and stakeholder support.

Required Skills:

Talent Management System: 2+ years’ experience within a Talent Management function supporting performance management and talent processes in Workday including configuration.

LMS Administrator Experience: 2+ years working in a HR function supporting learning with working knowledge and experience of Workday’s Learning Management System.

Tech and Process Savvy: Learns new systems quickly, thinks through implications, and can create user-friendly workflows and procedures.

Communicates Effectively: Expresses thoughts and ideas in a clear and concise manner and provides information to others in a way that considers the needs of the situation and audience.

Problem Solving: Able to analyze and solve problems, develop recommendations, and address issues/opportunities as they emerge

Measurement: Conducts and analyzes performance metrics to ensure program and solutions meet performance goals and standards goals (Metrics-Minded).

Strong Collaborator: Seeks the opinions of others and engages colleagues, managers, and employees to understand needs/challenges and inform processes, workflows, deliverables, etc. Able to collaborate with employees across the globe and navigate cultural differences effectively.

Customer focus: Genuine interest and ability to service internal clients and help address the root causes; ensure interactions and deliverables yield a high level of satisfaction from users.

Relationship-Building: Builds strong relationships with internal stakeholders across the organization and leverages these relationships to learn and get things done.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/