Assurant Renters Solutions is seeking a bilingual, Licensed Insurance Specialist with a passion for delivering exceptional service in a fast-paced, high-volume environment. This is not your typical call center role—our Insurance Specialists are empowered problem-solvers who thrive on helping customers navigate their insurance needs with confidence and care.

If you’re a seasoned insurance professional who enjoys making a difference, excels at multitasking, and can quickly adapt to new systems and tools, we want to hear from you.

Key Responsibilities:

· Handle 70–100 inbound calls daily from policyholders and clients, providing expert guidance and support in both English and Spanish.

· Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy.

· Process and issue insurance documents including policies, certificates, endorsements, and cancellations.

· Investigate and resolve premium discrepancies, system issues, and processing errors with accuracy and efficiency.

· Navigate multiple systems and software platforms simultaneously while maintaining a high level of service.

· Collaborate with internal departments and external clients to ensure seamless service delivery.

This is a full-time position. Hours of operation are Monday through Friday from 8:00 a.m. to 8:00 p.m. We are hiring for a Mid-Closing shift!

Job Requirement:

Basic Qualifications:

· Active P&C Insurance License (required).

· Bilingual fluency in Spanish and English (required).

· Minimum of 2 years of experience in a customer service or call center role within the insurance industry.

· Proven ability to manage high call volumes while maintaining quality and professionalism.

· Strong multitasking skills and the ability to work independently with minimal supervision.

· High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly.

· Excellent verbal and written communication skills.

Why Join Us?

· Be part of a mission-driven organization that values integrity, innovation, and inclusion.

· Enjoy a collaborative and supportive team environment with opportunities for growth.

· Competitive compensation and comprehensive benefits package.

· Ongoing training and development to keep your skills sharp and your career moving forward