Senior Warranty Analyst / Senior Auto Technical Claims / (Role would suit a candidate with Mechanic experience)

Amsterdam; hybrid working, 2 days in the office, 3 days from home

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

Our Values:

Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.

The Opportunity:

Reporting into the Operations Manager Mainland Europe, the Senior Warranty Analyst will assess and process escalated warranty claims and contracts from customers or dealers in the Toyota Central Warranty System (CWS), to assure that Toyota Service products and claims from the European customers and dealers are processed timely and in line with the Toyota warranty and the insurance company’s business rules.

• Managing the claims process, from receipt of claim to processing it and resolving issues
• Technical claim assessment including escalated and complex claims (correct use of parts, labour and sublet)
• Correct errors /activate service product contracts in the central warranty system.
• Engagement and stakeholder relationship management with the client representative regarding rejected claims, returned claims and special requests
• Gathering technical information from the clients warranty department
• Provide technical clarifications to the client concerning requests for cover or commercial gestures they receive from the markets.
• Discus with the clients warranty department the inclusion of certain claims into manufacturer warranty campaigns.
• Managing relationships with internal and external clients and stakeholders

Key Skills:

• In-depth knowledge of recent car mechanics and electronics.
• Experience in Claims Handling within the Automotive industry
• Highly organized with strong attention to detail and ability to prioritize.
• Experience with client engagement and relationship management
• Good verbal and written communication skills.
• Broad knowledge of companies’ products.
• English language - level C1/C2 - verbal and in writing.
• Intermediate level Microsoft Word, Microsoft Excel

Benefits & Training

• Bonus scheme
• Premium free pension and WIA insurance
• Travel & working from home allowance
• Care & welfare allowance (€45 net per month)
• €50 net on your birthday!
• Internal Wellbeing Programme
• Learning and Development opportunities

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.

We look forward to receiving your application!

#LI-Hybrid