While working under minimal supervision the Mobile Device Repair Lead will inspect, refurbish, test, troubleshoot and program electronic equipment. Attention to detail and mechanical aptitude is required while working on complex projects and assisting less experienced peers. Highly skilled with moderate level of proficiency.

This is an onsite role in our Lewisville TX facility with a schedule of Monday - Thursday, 6AM - 4:30PM.

What will be my duties and responsibilities in this job?

• Assist Engineering Department with troubleshooting, software flashing support, and new product introductions

• Serves as a resource to others in the resolution of complex problems and issues

• Assists as Subject Matter Expert for internal and external clients

• Conducts standup meetings and Tech Talks in supervisor’s absence.

• Validates and evaluates new & tech damage product from line

• Validates, provides feedback and enters line reworks into excel database

• Validates & signs off on all UR/BER from line

• Assists in evaluation and generation of material escalations

• Assists in generation of Engineering change requests for process and documentation changes

• Assists and completes submission of help desk tickets for associates requiring login issues, equipment issues, etc.

• Conduct training, mentoring, and coaching of associates in job related functions and recommends to supervisor associate training opportunities

• Monitors work flow and work in process in line and allocates resources accordingly keeping supervisor up to date

• Conduct root cause failure analysis and troubleshooting on suspected defective devices

• Perform electromechanical assembly using hand and electric tools

• Must be able to perform precise component level and board repairs

• Identify and report root cause deficiencies

• Identify and report routine process deficiencies

• Test, repair and troubleshoot devices to isolate root cause

• Perform soldering and de-soldering using handheld soldering and hot air equipment

• Work with care and urgency in order to meet production goals

• Participate in continuous improvement and team building activities

• Refer to and follow Standard Operating Procedures to perform the job duties

• Use a computer to enter data into the company database

• Physically move material as needed

• Perform other duties as assigned

What are the requirements needed for this position?

• High School diploma or GED required

• Ability to maintain a minimum 2.0 device per hour when repairing/refurbishing devices and/or performing level II

• Proficient in analog, digital and RF disciplines

• Proficient in reading and understanding schematics

• Demonstrated proficiency with soldering and de-soldering using handheld soldering and hot air equipment

• Proficient in all process related procedures and equipment required for performing job functions of the Production Repair Department

What other skills/experience would be helpful to have?

• Three years of previous experience working in a manufacturing environment and technical electronic repair field

• Associates degree in electronics or technical degree in a related field

• Experience performing surface mount rework

What are the working conditions and physical requirements of this job?

• Occasional: bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, being near moving machinery, and office machinery

• This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and bar scanner

• Employee is occasionally required to stand and walk, lift, carry and/or move up to 20 pounds

• Specific vision abilities required by this job include close vision and the ability to adjust focus

• Must be able to talk and hear

• Required to use hands and fingers, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• The noise level in the work environment is low, and it is an Electro Static Discharge (ESD) safe area; wrist strap and smocks must be worn at all times