Production Support Software Engineer, Assurant-GCC, India

The Software Engineer is part of the Production Support team responsible for supporting and maintaining our existing NZ Auto IT systems (React, .NET, WebAPI and legacy Windows-based applications). This role will be part of a team responsible for providing level 3 support, managing software configurations, deploying code, implementing data fixes and process issues. They will work closely with the project & software development teams to implement any fixes or improvements in accordance with the SLDC.

This position will be based in Hyderabad at our India location.

What will be my duties and responsibilities in this job?

System Configuration & Maintenance:

• Configure and maintain IT systems, ensuring they meet business requirements.
• Implement minor enhancements and adjustments to existing systems as needed.

Production Support:

• Provide Level 2/3 support for production issues, troubleshooting complex problems and performing root-cause analysis.
• Address or suggest workarounds for data and process-related issues promptly to minimize operational blockers.

Application Management:

• Support and enhance existing IT applications and web apps, focusing on avoiding reoccurring issues and continuous improvements.
• Monitor system logs and data integrity reports, logging issues and coordinating with development teams for improvements.

Change Implementation:

• Implement production release processes, in accordance with documented standard operating procedures and release processes.
• Ensure proper documentation and version control for all modifications.

Collaboration & Communication:

• Work closely with cross-functional teams, including project development, QA, and business operations, to understand issues and suggest solutions.
• Provide technical guidance and support to junior team members when required.

Process Improvement:

• Identify opportunities for process improvements within production support and work to optimize workflows.
• Contribute to the development and refinement of support procedures and best practices.

What are the requirements needed for this position?

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 4+ years of software development experience, with strong background in web-based development teams.
• Solid experience debugging, triaging and identifying root cause of software applications issues.
• Experience with Web Development (React or other modern JavaScript frameworks).
• Experience with the .NET ecosystem (C#, ASP.NET Core/MVC/Web API) for supporting robust server-side applications.
• Good working knowledge of relational databases (SQL Server, PostgreSQL, etc.) and experience with cloud platforms (Azure, AWS) is a plus.
• Experience with Agile methodologies (Scrum, Kanban) and DevOps practices (CI/CD, automated testing, containerization).
• Familiarity with version control (Git) and collaborative development processes.

What other the basic Qualifications & Competencies required?

• Excellent communication and presentation skills, with a demonstrated ability to articulate technical concepts to both technical and non-technical audiences.
• Strong problem-solving aptitude, attention to detail, and a proactive approach to identifying and mitigating issues.

• Capable of working with a diverse team, identifying and utilizing people’s strengths to best suit business and project needs