• Starting Pay: $18/hr

What makes us different?

• Your medical benefits begin on your first day

• We provide excellent compensation and retirement programs

• We deliver exceptional paid time off

• We provide tuition reimbursement available after 6 months

What will be my duties and responsibilities in this job?

• Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.

• Troubleshoot, diagnose, and resolve complex issues across a wide array of PC’s, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices.

• Provide excellent customer service and ownership of technical support issues.

• Work well in a high energy, dynamic, and collaborative environment.

• Provide appropriate responses and expectations in a timely and efficient manner.

• Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.

• Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.

What are the requirements needed for this position?

• 6 months experience with customer service, troubleshooting, analytical, and problem-solving.

• Strong experience and working knowledge in one or more of the following technical specialty areas:

  • PC Support: MS Windows, MS Office, Apple OS X, home and small business networking/Wi-Fi, printers, card readers, projectors, etc..

  • Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.

  • Smart Devices: voice assistants, smart lights, smart TV’s, wearable technologies and other automation systems.

• High school diploma or GED (post-secondary education preferred).

• Must be able to type 30-40 WPM.

• Bilingual (Spanish and English) both written and verbal

What other skills/experience would be helpful to have?

• Bachelor’s degree preferred, Associates degree a plus.

• 1 year of experience in technical support role.

• Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.

• Experience working within a support organization providing phone/chat/email based support to customers.

• Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.

• Excellent verbal and written communication and interpersonal skills.

• Experience in writing technical documentation for inclusion in a Knowledge Base.

• Experience with providing training and coaching, either to customers or to internal colleagues.

• Able to collaborate, interact, cooperate and motivate across job functions and teams.

This is a Full-time job. Assurant's hours of operation are 24/7, 365 days per year. The 40-hour work week schedule would be within the hours of operation and may be subject to change based on business needs. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.