Responsible for the development and management of Assurant’s Service and Delivery applications delivered through Connected Living’s Dynamic Fulfillment platform. The Product Director, Dynamic Fulfillment is the Subject Matter Expert for our service and delivery products designed to improve the end-to-end device experience. The Product Director’s key objective is to maintain a healthy backlog of epics, features, and product backlog items within Azure for the scrum team.

What will be my duties and responsibilities in this job?

• The Product Director, Dynamic Fulfillment owns the product solutions, which enable Assurant’s end-to-end service delivery and fulfillment.
• Leads development and execution of Connected Living products and programs by maintaining a health backlog for the agile development team.
• The Dynamic Fulfillment features include, but are not limited to, enabling new vendors, adding features to the Support User Interface, enhancing the User Interface embedded in our claim applications, and continually enhancing our decision engine.
• Facilitates Agile product management ceremonies and best practices.
• Will drive the vision & strategy of our service delivery capabilities, its delivery, execution and business operations across the organization. This includes the discovery, opportunity assessment, & strategic canvass for the desired solution(s).
• In solutioning the opportunity, they will work closely with clients and the product scrum team to navigate and manage the build & partner approach to our solution and work with the necessary internal and external development resources to achieve the objective.
• Help set and drive the service and delivery product strategy and new business opportunities internally and with key partners.
• Work closely with supply chain, asset disposition, and repair organizations with the goal of improving the customer/client experience and service operations through new digital services and capabilities.
• Define partnership/market requirements, produce qualitative and quantitative analysis of product/program performance, aggregate feedback, & explore new strategic opportunities.
• Deliver product requirements, functional requirements, lead RFPs and RFIs, user story development, & product documentation.
• Track, analyze and communicate key metrics and business trends as they relate to program performance.
• Maintain direct and active relationships with partners, including proactively resolving business, technical, and policy issues and serving as an internal advocate.
• Also responsible for the development of the Go-To-Market, which includes the product, pricing, placement, and packaging of the solution.
• Will work with our clients and internal resources to drive our solutions to market, which includes helping lead technical, operational, and business discussions as needed, and drive product demos.

What are the requirements need for this position?

• Bachelor’s degree or equivalent experience in business management required
• Skilled in Microsoft PowerPoint, Outlook, Excel, and Word is critical.
• Must have 8+ years of experience in Consumer Electronics Product Management, Operations, or Reverse Logistics.
• Operational improvement experience driving innovation in large-scale operations, supply chain, ecommerce, or mobile.
• Have experience in evaluating and solving complex business challenges, through new digital services or customer journeys.
• Experience in strategic partnering relationships and maintaining and negotiating new and existing contracts, company evaluations.
• Experience performing cost/benefit analysis, forecasting, analyzing risk/reward tradeoffs, optimization, and making decisions in a highly ambiguous and ever-changing environment.
• Proven ability to drive decisions through consumer insights, business intelligence, and analytics
• This position requires high levels of creativity, strategic thinking and leadership skills to identify and drive initiatives, while working cross-functionally with our Supply Chain, Repair, Product, Engineering, Marketing and Sales Teams.
• Analytical mindset, fact-based decision maker with a strong track record of negotiation skills with value outcomes.
• Have proven and demonstrated ability to communicate, influence, and manage executive level relationships with little to no direction.
• Have exceptional collaboration and relationship building skills with the ability to develop working relationships at all levels of management, both inside and outside Assurant.
• Have a highly organized working style: ability to handle and manage multiple projects simultaneously through a systematic approach.
• Comfortable communicating with VP-level decision makers; ability to speak and present effectively before the appropriate audience; experience communicating expectations and requirements with business and technology teams through presentations and written proposals.

What other skills/experience would be helpful to have?

• Master’s degree in business management, MBA or Technical Field.
• Experience streamlining and improving operations through digital transformation or launching new digital customer journeys.
• Strong understanding of supply chain and repair of consumer electronic devices (Mobile preferred).
• Solution engineering experience.
• Experience enhancing and developing new digital solutions; strong technical background and experience partnering with digital and application teams.
• Experience delivering services through 3rdparty partnerships.
• Subject matter expert on mobile reverse logistics with broad industry knowledge.
• Global experience a plus.
• Bilingual Spanish, able to speak fluently is highly desired.
• Hunger for challenge and opportunity.

#LI-Remote

Pay Range:

$116,900.00 - $195,300.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

10/15/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.