【Job Purpose】

Associate Support Engineer is responsible for supporting day-to-day operations by collecting and formulating data for the reports. The job also provides administrative support to verify data from CSV files and/or database.

【Responsibilities】

• Provides operation supports for assisting business transactions and reports with operation related data.

• Maintains data support operation manuals, creates reports, assist day-to-day transaction, automation processes.

• Participates in meetings for data collection and reporting and proactively support operation issues with data and records.

• Be a point person for mailing with 3rd party solutions like Apple care. This requires some English communication.

• Create Daily/Weekly/Monthly reports for programs and coordinate it with appropriate departments.

• Other duties and projects as assigned by managers or the company

【Basic Requirements】

• Minimum 3 years of work experience in IT or Backend office in any industries such as Mobile, Supply chain, Technology, and etc…

• Having basic understanding of relational database, automation (RPA), file transfer, security, etc

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint, and Zoom

• Excellent written and verbal communication skills in Japanese

• Good written and verbal communication skills in English

• Attention to details and thorough
  

【Other Requirements】

• Strong sense of responsibility and ownership for tasks assigned

• Punctual, efficient, organized, and good at time management and prioritization

• Team player, self-starter and proactive, strong commitment and willing to take extra steps to get the job done