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Device Care Centre Team Member

HYLA Mobile

HYLA Mobile

New South Wales, Australia
Posted on Tuesday, July 9, 2024

In this position you will be responsible for completing diagnostics and quality control of customer devices and ensuring inbound stock is receipted within established timelines.

Some of your key responsibilities include:

  • Complete accurate diagnostics and quality control on mobile phones and other devices.
  • Use systems to data wipe mobile phones and other devices.
  • Work on various aspects of the customisation and configuration of customer devices.
  • Maintain high standards while maximising productivity.
  • Work with the wider DCC Team to ensure SLAs, KPIs and deadlines are met.
  • Pass monthly audits that are completed by DCC Team Leaders and the QA team.
  • Provide feedback to Team Leaders around any issues or delays on the DCC floor for timely resolution and to ensure the customer’s expectations are managed.
  • Consumables preparation.
  • Ensure the accurate labelling, documentation, and verification of processing sevices.
  • Prepare shipments for outbound.

Does this sound like you?

  • Previous experience as a Stock Processor, Quality Control Technician or in an admin environment would be advantageous but is not essential.
  • Good level of computer literacy
  • Strong adminstration skills
  • Ability to be a strong Team player; develop constructive and cooperative working relationships with all team members
  • Ability to work in a deadline driven environment
  • Strong attention to detail
  • Ablity to understand and follow technical instructions
  • Ablity to learn to use different software systems effectively and productively
  • Demonstrate engagement through indivdual and department performance and achievement of goals, targets and KPIs as set from time to time

To apply:

If you think you are a perfect fit for this role, please click the link to apply.

Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role.

The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/