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Customer Service Associate, Netherlands

HYLA Mobile

HYLA Mobile

Customer Service
Amsterdam, Netherlands
Posted on Thursday, June 27, 2024

Employee Customer Service Claims, Amsterdam

Excellent command/native of the French and Dutch languages

Flexible working options (part at the Amsterdam office and part at home)

The total annual salary of €30,183.84 + fantastic fringe benefits

- Are you an active listener who has a passion for helping others?

- Are you a problem solver who ensures satisfied customers?

- Do you want to work with a big brand name in the Netherlands

- Then Assurant is the perfect place for you to start your (new) career.

Who are we?

Assurant is the world leader in claims and operates within the Property & Casualty insurance sector, (excluding health insurance).

Your role:

As a member of our European Claims team, you will assess and resolve insurance claims. Our work includes one of the largest telecom & automotive brands in the Netherlands/Europe.

We are looking for candidates with an excellent command of the Dutch language. Who are also good at listening and communicating with our customers. It is a service-providing position in which, among other things, you will help customers deal with their claims if their mobile phone or gadget has been lost, stolen, or damaged.

Why will you join us?

  • You will receive comprehensive training - to fully prepare you for your role and learn as many ins and outs as possible.
  • Flexibility - we favor hybrid working but you also have the option to work in the office or both, depending on the shifts/hours to be worked. We pay a home working allowance and if you travel to the office, a travel allowance.
  • Working part-time - is possible and negotiable.
  • We think work-life balance is important - so we offer 28 days' holiday plus time off on public holidays, you build up extra days if you have not been sick or absent in one year.
  • Healthy employees and their well-being are important - we pay you a monthly allowance for your care and well-being and we have a program for employees and their families that helps with practical information and advice on a wide range of topics related to health, family, money matters, and work.
  • Many benefits - including contributory pension, bonus schemes, contributory WIA insurance, extra bonuses, and incentives, advancement opportunities, and much more! We'll even give you an allowance on your birthday!

Salary and benefits package.

  • €2350 gross per month at full time - 38 hours
  • 13th month paid in December
  • 8% holiday pay
  • 28 days off per year
  • Travel & home office allowance.
  • Care & welfare allowance (€45 net per month)

At Assurant, we are passionate, and we stand for inclusion, diversity, and equity. We believe hugely in the strategic value of inclusion, diversity, and creativity and how it can all improve us as a company. Not only in terms of performance, it also allows us to create growth opportunities and increase employee engagement, which ultimately generates the best service delivery to our customers