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Customer Experience Administrator

HYLA Mobile

HYLA Mobile

Customer Service
Victoria, Australia
Posted on Thursday, May 30, 2024

Why work with Assurant?

We work with the world’s top brands to make smart devices simpler. Problems easier to solve. We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.

When you join Assurant you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

Some of the benefits we offer to our team members are:

  • Wellbeing programs – meditation, mindfulness
  • Development programs & LinkedIn learning courses as well as study grants and support for higher education
  • Mentoring programs
  • Diversity panels and employee resource groups
  • Cultural day off to celebrate what’s important to you
  • Volunteering opportunities to give back to a cause that is important to you

What's the role about?

We have a 12 month fixed term, part time, (4 days a week) entry level opportunity available suitable for a candidate who is wanting to learn and develop in a business, using their customer service skills!

Reporting to the Services Lead you will be responsible for:

  • Consistently delivering exceptional client service in a timely manner, aligned to service level industry standards.
  • Provide accurate and timely responses to all queries as required, keeping clients and third party providers informed of progress or delays.
  • Effectively resolve client enquiries or complaints by using initiative to achieve the best possible outcome for Assurant and the client.
  • Ensure compliance to all internal and external regulatory requirements.
  • Contribute to the continuous improvement of the business by actively identifying opportunities to improve processes and/or procedures.
  • Being able to work team environment by working collaboratively with others, sharing knowledge and skills to achieve team goals and objectives.

Does this sound like you?

  • Previous experience working within a customer or client service centre environment.
  • First class communicator.
  • The ability to multitask, effectively managing competing priorities on phone and email working across multiple systems.
  • KPI focused
  • Sound knowledge of Microsoft Office Suite.
  • Excellent problem solving and decision-making skills.

To apply:

If you think you are a perfect fit for this role, please click the link to apply.

Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role.

The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/