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Customer Care Supervisor, Capability Center Operations

HYLA Mobile

HYLA Mobile

People & HR, Customer Service, Operations
Buenos Aires, Argentina
Posted on Friday, May 17, 2024

Do you want to join a growing team? 💥 In Assurant Customer Care Supervisor to join Assurant's Global Capability Center

Responsibilities:

  • Responsible for leading a teamwork of 15 to 30 people, monitoring KPIs, responsible for training, coaching, motivating and directing it while creating an environment which encourages commitment, increased productivity and superior quality.
  • Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the team, and to provide an opportunity to implement any necessary procedural changes.
  • Partners with the manager on process improvements and workflow to ensure business objectives are met.
  • Train, coach, engage team members while fostering teamwork and great work environment. Supervisors also discuss and help prioritize development needs aligned with business needs and their current role or future career interests, help identify on the job development opportunities, and provide ongoing feedback and coaching.

Work Location: Retiro, CABA. Hybrid.

What can you expect from this opportunity:

🏆To work in a multicultural environment interacting with people from different countries.

🏆To put your English into practice.

🏆To work in a company recognized for more than 12 years as a Great Place to Work.

To apply to this role, you require:

✅ Advanced English level.

✅To have at least two-year experience working as a team leader.

✅ To have 1 or more years of experience in a Customer Service position.

✅ To have experience working in a Shared Services Center is a plus.

Our Employee Value Proposition for this role:

✔ Osde 310 as a Health Plan

✔ Extra Vacation Days

✔ SportClub Membership discount

✔Hybrid work 🐕 🐈 👔 🧦

✔Birthday Day Off

✔Udemy Learning

✔English lessons reimbursement.

✔Educational Refund (If you are studying any career related to the business you get up to ARS 60.000 monthly reimbursement.

✔ Home office allowance.

If you think you have the requirements for the role and you like being challenged…

¡Send me your resume!