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Associate Underwriter

HYLA Mobile

HYLA Mobile

Marketing & Communications
Posted on Tuesday, May 14, 2024


Assurant is the second largest WYO (write your own) insurance company for the Flood Industry. Join our team of Flood Insurance professionals.

The Associate Underwriter role is a virtual position and works on the Flood department’s front line. You will be an integral part of our team by helping retain relationships with our insurance agents. Your calm ability to answer questions and provide policy support to our partners keeps our policyholders protected. You will receive on the job training that includes personalized training plans and mentors. This specialized training will help round out your Flood knowledge in this fast-growing and evolving segment of the insurance industry.

Key Responsibilities for this position:

  • Answer inbound calls from our insurance agent partners
  • Assist with policy changes, cancellations, and new business quoting
  • Outbound communication to agents for follow-up
  • Provide direct policy support with a one call resolution mindset
  • Instruct agents on system navigation and NFIP procedures
  • Evaluate agent needs to answer questions and resolve issues
  • Maintain key productivity metrics and service level agreements
  • Record first notice of loss during storm season
  • Understand the current NFIP Flood Insurance Manual and keep up with program rule changes

Hours for this position are 8:00 am to 5:00 pm MST, Monday through Friday, and could include overtime. Anyone with a minimum of 1 year or more of National Flood Insurance Program (NFIP) experience is encouraged to apply.

Basic qualifications:

  • High school diploma or GED
  • 1 year of National Flood Insurance Program (NFIP) experience
  • Strong ability to handle inbound calls
  • Respond to inquiries regarding underwriting processes and decisions, interpret policy forms and coverage limits, and premium details
  • Use clear guidelines, an underwriting manual, and established authority levels
  • Make independent decision within guidelines and procedures
  • Manage basic and routine task
  • Follow standardized procedures

Preferred qualifications:

• Handle multiple priorities in a fast-paced high-volume team-based environment
• Exhibit a positive attitude through a friendly and outgoing phone voice
• Demonstrate excellent listening skills and verbal communication skills
• Proficient in data entry and using 10-key
• Able to type 40 words per minute
• Experience with MS Outlook, Word, and Excel
• Bilingual a plus

This Job is a Grade 6

Pay Range:

$17.83 - $28.53

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Pay Range:

$18.23 - $29.17

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is


If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.