This position is responsible for the delivery of exceptional customer service through claims review as per SLA.

· Adjudicate each claim with available details of defect & estimates. Collect, verify and analyse information obtained during the claims process used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures

· Ensure Service partners work as per agreed SLA’s to meet service standards.

· Create monthly claims reports

· Claim cost reduction plans and actions.

Demonstrate flexibility, enthusiasm and strong learning agility in learning new products, systems and processes while maintaining high customer service and compliance standards.