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Service Experience Lead

HYLA Mobile

HYLA Mobile

Mumbai, Maharashtra, India
Posted on Friday, May 3, 2024

This position is responsible for the delivery of exceptional customer service through claims review as per SLA.

· Adjudicate each claim with available details of defect & estimates. Collect, verify and analyse information obtained during the claims process used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures

· Ensure Service partners work as per agreed SLA’s to meet service standards.

· Create monthly claims reports

· Claim cost reduction plans and actions.

Demonstrate flexibility, enthusiasm and strong learning agility in learning new products, systems and processes while maintaining high customer service and compliance standards.