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In Home Service Delivery Associate

HYLA Mobile

HYLA Mobile

Atlanta, GA, USA
Posted on Friday, May 3, 2024

This position is responsible for efficiently engaging and maintaining the Independent Service Network for our In-home Service Delivery team. Reporting directly to the Regional Service Manager, West Region, this role involves sourcing, onboarding, and supporting independent service providers to ensure a seamless experience for our customers. In addition to learning and utilizing all databases and relevant to contract management, the individual in this role will contribute to the overall success of our service delivery operations through adept technology use and effective communication skills.

What will be my duties and responsibilities in this job?

  • Lead the recruitment and onboarding efforts for all new ISPs (In-home Service Provider)
  • Set up and maintain service provider profiles as it relates to Assurant systems
  • Utilize Excel, reports provided, and other tools to manage and analyze data, track recruitment metrics, and generate reports to inform decision-making
  • Monitor and evaluate the performance of ISPs, providing ongoing support and addressing any issues or concerns
  • Support the RSM (Regional Service Manager) with daily tasks and responsibilities
  • Support RSM with sending/receiving ISP agreements and rate adjustments
  • Ensure recruiting providers fall within established rate ranges, seeks management approval outside of those limits
  • Notify ISPs of expiring/expired compliance
  • Maintain notes in databases/spreadsheets
  • Actively participates in team meetings and best practice sharing
  • Other duties as assigned

What are the requirements needed for this position?

  • High School Diploma, GED or higher
  • 1+ years’ experience with Microsoft Office with strong Excel skills
  • Strong multitasking skills, with the ability to manage multiple tasks, systems, and web pages all in a single session
  • Ability to work independently and collaboratively within a team
  • Excellent verbal and written communication skills
  • Advanced analytical and organizational skills
  • Advanced experience with Microsoft based programs and computer products, including the ability to create and manage databases, analyze data, and generate reports
  • Commitment to maintaining confidentiality and professionalism in all interactions
  • Flexibility to adapt to changing priorities and business needs
  • Ideal candidate will reside in the Atlanta area

What other skills/experience would be helpful to have?

  • College degree or technical training
  • Prior extended warranty experience
  • Advanced conflict resolution skills, with attention to detail
  • 1 year experience in the Service Industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness or large tools


Pay Range:

$18.23 - $29.17

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is


If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.