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Claims Specialist

HYLA Mobile

HYLA Mobile

Victoria, Australia
Posted on Thursday, April 11, 2024

Why work with Assurant?

We work with the world’s top brands to make smart devices simpler. Problems easier to solve. We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.

When you join Assurant you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

Some of the benefits we offer to our team members are:

  • Wellbeing programs – meditation, mindfulness
  • Development programs & LinkedIn learning courses as well as study grants and support for higher education
  • Mentoring programs
  • Diversity panels and employee resource groups
  • Cultural day off to celebrate what’s important to you
  • Volunteering opportunities to give back to a cause that is important to you

What's the role about?

We are seeking enthusiastic individuals to join our Business Services Team in a permanent opportunity. Working a hybrid model between home and our Camberwell based office, the successful candidates would be responsible for providing a seamless customer journey. To deliver this customer experience the candidate would manage end to end claims processes including lodgement, adjudication, case management and settlements of Insurance and Warranty claims.

Reporting to the Claims Team Leader you would be responsible for:

  • Delivering excellent service for all customers and suppliers, by providing timely and accurate response over the phone and via e-mail
  • Resolving claims in the most cost effective and time efficient manner, whilst complying to all regulatory requirements
  • Managing claim enquiries received via inbound / outbound calls and emails.
  • Ability to coordinate administrative duties in between calls and emails
  • Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant
  • Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objectives

Does this sound like you?

  • Previous Customer Service and/or Call Centre experience
  • Previous experience in insurance and warranty (desirable but not essential - we will train you!)
  • Proactive attitude and willingness to learn
  • A pleasant and professional phone manner
  • Great team player
  • Ability to meet service levels and individual KPI’s
  • Ability to prioritise and multi-task
  • Decision making skills and ability to problem solve
  • Sound knowledge of Microsoft Office Suite

To apply:

If you think you are a perfect fit for this role, please click the link to apply.

Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role.

The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/