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Director, Process Engineering

HYLA Mobile

HYLA Mobile

Lewisville, TX, USA
Posted on Wednesday, March 6, 2024

Reporting to the VP of the Device Care Center, the Director of Process Engineering plans, organizes, mentors, leads, controls, and coordinates the delivery of services in the areas of engineering, quality, and process development. This job provides process engineering guidance, leadership, tactical execution, and business acumen to provide leadership, technical and operations support throughout the facility. Oversight of the building facilities and implementing new process and quality engineering processes to implement our client requirements and support site business goals. The primary objectives will be to implement and improve efficient Value-Added Services.

This is an onsite role at our Lewisville, Texas site.

What will be my duties and responsibilities in this job?

  • Critical leadership team member focused on reducing costs and improving performance while keeping our clients engaged.

  • Develops, secures approval of, and administers an operating budget for the attainment of agreed-upon goals in accordance with approved plans.

  • Serves as a liaison with account management, resolving any operational, system, client, and product issues that may arise.

  • Establish, develop, maintain, and implement facilities policies, processes, procedures, and structure within the boundaries established by the senior management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulatory laws, primarily as it relates to engineering operations and related safety programs.

  • Responsible for developing, implementing, documenting, and monitoring quality assurance standards, processes, and controls.

  • Mentor and develop the Process Engineering team into leadership positions by delegating areas of responsibility. Develop and build a succession and support plan for critical areas. Develop, direct, and monitor short-term and long-range engineering business plans and goals consistent with the company's overall profit and growth objectives that establish operational standards for cost control.

  • Development and maintenance of an effective organization for the area(s) of responsibility, including efficient workflow patterns, established performance standards, effective delineation of duties and responsibilities, suitable staffing levels, appropriate supervision, and systems for timely communication of pertinent information.

  • Ensure the business operates and aligns with established regulatory procedures and company quality standards. Actively support regulatory efforts with continual improvement and corrective actions as needed.

  • Responsible for the provision of services in engineering, including (but not limited to) development, installation, and support of new and existing engineering and automation processes, development and implementation of new product introduction processes, new repair/logistics process development, development of client/product implementation system support, and customer service.

  • Leveraging Lean 6 Sigma principles for developing, implementing, documenting, and monitoring ongoing repair, logistics, and quality assurance programs.

  • Collaborate with and support product development teams to assist with new product development and process modifications. Create and/or modify processes to allow for the processing and servicing of new accounts and products, as well as improve existing processes when practical and cost-effective.

What are the requirements needed for this position?

  • Bachelor’s degree in engineering.

  • A minimum of 7 years of leadership experience managing complex engineering, quality, electronics, product development, and test operations.

  • Ability to handle multiple priorities concurrently in a fast-paced, high-volume, and team-based environment.

  • Capable interpersonal skills with a collaborative team approach.

  • Possess advanced analytical, data management, critical thinking, organizational, research, oral, and written communication skills with strong attention to detail.

  • Ability to drive execution and meet required deadlines.

  • Ability to develop, write, and manage policies and procedures.

  • Possess strong influencing, negotiating, and relationship-building skills.

  • Ability to deliver timely and valuable feedback to others.

  • Ability to work well with people from many disciplines with varying degrees of technical experience.

  • Perform effectively when changes in priorities, direction, and resources occur.

  • Problem-solving ability and the ability to adapt to shifting priorities and align activities and priorities to meet organizational goals.

  • Ability to maintain confidentiality.

  • Thorough knowledge of business processes.

  • Open-minded and flexible, focusing on operational outcomes consistent with organizational objectives.

  • Ability to process complex time-sensitive data and information from multiple sources, make decisions based on this data and effectively communicate the required actions to a broad audience.

  • Self-motivation to independently work to complete multiple projects/tasks in a timely and accurate fashion; ability to perform detailed work under deadline pressure in a fast-paced environment; ability to multi-task and prioritize work

  • Proven organizational skills.

  • Ability to deal with ambiguity and the corresponding ability to provide sound decisions and recommendations quickly.

  • Excellent interpersonal skills - oral, written, and presentation- effectively communicating and coordinating information.

  • Able to plan and implement an Audit.

  • Ability to influence change and lead team to implement process or system changes successfully.

  • Skilled in these applications: Word, Excel, PowerPoint, and Visio.

What other skills/experience would be helpful to have?

  • Professional Engineer (PE) certification or MBA preferred.

  • Black belt Certification and knowledge of Six Sigma tools and methodologies.


Pay Range:

$138,200.00 - $230,800.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.