As the Change Management Manager (People), you'll have the exciting opportunity to drive change and make a real impact on the organization focused on the people side of change. You'll be at the forefront of implementing changes to organizational structures, business processes, systems, technology, and more. Your role will be to create and execute tactical change management plans for high-impact, strategically aligned Assurant enterprise-wide global initiatives. You'll be a key player in maximizing employee awareness and adoption while minimizing resistance. With your expertise, you'll lead the development and implementation of effective change management tools and strategies that increase employee adoption and achieve desired business results across the enterprise globally. Join us and be a part of shaping the future of our organization!

What will be my duties and responsibilities in this job?

• Apply the Assurant change management methodology to effectively develop and implement strategic and tactical change management plans that engage stakeholders and guide them through the change process on complex projects and programs

• Conduct business impact and risk assessments to document people, process, and technology impacts at the company, department, and job-specific levels and determine the best approach for addressing impacts and risks

• Employ advanced critical/strategic thinking skills to identify issues, question assumptions, develop comprehensive solutions and recommendations, and escalate for resolution if needed

• Effectively advocate the change management methodology and benefits across the organization

• Build strong, trusting relationships with project Team Members, key Stakeholders, and Executive Sponsor(s)

• Identify potential resistance to change or adoption, perform root cause analysis, investigate information, perform impact analysis, and formulate and execute plans to develop solutions

• Help identify and deliver continuous improvement of our processes, tools, and techniques, including change management playbooks

• Manage change management consulting resources (as required)

What are the requirements needed for this position?

• Bachelor’s degree or equivalent work experience

• A minimum of 5 years of experience in a direct change management role with experience identifying, creating, and delivering change strategies and tactical solutions

• Advanced understanding of how people go through a change and the change process

• Proficiency in change management principles, methodologies, and tools

• Advanced consulting and facilitation skills with a demonstrated ability to adapt style to the needs of stakeholders without compromising the defined objectives

What other skills/experience would be helpful to have?

• Experience in a fast-paced, deadline-driven environment, effectively prioritizing and managing simultaneous projects

• Change Management Certification or designation desired

• Prior experience in a consulting environment is a plus

• Strong influencing skills, ability to build value-based relationships, and leveraging these skills and relationships to get things done

• Ability to establish strong personal credibility

• Strong written and verbal communication skills with an ability to listen to and translate information for others to understand across various audiences

• Strategic orientation: able to clearly align work to the business strategy

• Results-oriented: outcome and metrics-driven; use of benchmarking to create, revise, and deploy change programs

• Challenges thinking and questions assumptions in a constructive way

• Handles complex, confidential, sensitive situations appropriately and maintains objectivity

• Advanced skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

How much should I expect to travel?

• Up to 10% travel

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.