This job is responsible for servicing a designated group of customers, primarily the Association of United States Postal Lessors program, providing support to Producers and Agency Management as applicable, processing work, receiving and making calls to customers and insurers, or by assisting in any other areas as required.

What will be my duties and responsibilities in this job?

• Service a designated group of insureds, manage and process insured requests including changes to policies; review carrier and customer billings. (15%)
• Provide response to customer inquiries and requests, in order to foster new-business opportunities (including by identifying cross-selling opportunities), maintaining customer relationships and building customer loyalty. (10%)
• Reviews assigned policies to determine if additional coverage should be solicited prior to renewal. (5%)
• Conducts periodic service calls for designated customers, insurance carrier and claims partners. (6%)
• Quote new and renewal risks, as assigned. (9%)
• Review applications, renewal requests, and endorsements for compliance with underwriting authority and guidelines. (6%)
• Prepare and process policies, endorsements, binders, and certificates, as assigned. (10%)
• Handle telephone requests and miscellaneous correspondence, such as mortgagee requests, certificates, additional insureds, and so on. (5%)
• Process cancellation requests. (2%)
• Rate and compute endorsement, cancellation, additional, or return premiums. (2%)
• Review company-produced policies and endorsements for accuracy, as assigned. (4%)
• Take claim reports and maintain claim files on clients handled. (2%)
• Participate in seminars and classes for skill and knowledge development. (1%)
• Prepare and file monthly tax filings. (8%)
• Maintains producer and agency licenses to keep current. (7%)
• Coordinates with agency IT contractor for proper performance of rating and billing system. (8%)
• Perform other duties as required.
  

What are the requirements needed for this position?

• Associate degree from a two-year college or technical school, or equivalent combination of education and relevant experience.
• Excellent knowledge of MS Office Software.
• Knowledge of insurance carrier rating programs.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to prioritize and work on multiple projects simultaneously.
  

What other skills/experience would be helpful to have?

• Licensed Property & Casualty Agent.
• Insurance Industry Designation such as CISR or equivalent.
• Experience using Applied Epic system

How much should I expect to travel?

• 5% travel

#LI-Remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.