Senior Director P&C Claims
The Sr. Director of Property & Casualty Claims is responsible for leading a business operation within the broader P&C Claims organization. As an expert in P&C lines, this leader will play a critical role in developing our Claims operations across the US while delivering optimal services to our policy holders. This role is also responsible for planning, organizing, leading, and setting controls while ensuring claims internal best practices are being met. In addition to coordinating claims administration, adjudication, compliance, litigation, and corporate claims policies; you will be expected to foster a culture of technical excellence with high-performing teams that deliver positive experiences daily. This is a hybrid position with a key focus surrounding our primary locations such as Atlanta, GA, Houston, TX, Springfield, OH, and Miami,FL.
What will my duties and responsibilities be in this job?
Lead the claim management team for multiple lines of business within the P&C Claims operation and ensure proper implementation of claims procedures and controls.
Provide transformative leadership and implement innovative initiatives that drive efficiencies, build culture, and deliver value.
Drive a digital-first mindset, evaluate and incorporate new technology to drive greater automation, and leverage ML/AI.
Inspires an engaged, high-performance team that delivers positive experiences to members and customers and achieves exceptional results.
Represent the interest of the P&C Claims operation in the identification, design, and implementation of projects that will have a material impact on work with internal technology partners to guarantee a coordinated approach in the leadership of claims processing, training, performance monitoring, system and process optimization, and technology.
Ensure risks associated with business processes/activities are effectively identified, measured, monitored, and controlled.
Oversee claims remediation plans and ensure teams follow best practices/ principles around claims processing and policy/process.
Follow written risk and compliance policies, standards, and procedures for business activities and strategic priorities and ensure compliance with regulatory agency guidelines and standards and other quality assurance programs.
Partner with the People Organization to drive the development and implementation of training programs for claims staff to ensure skills and knowledge.
Develop a leadership team that could include Directors, senior managers, Managers, and Supervisors for the ongoing process improvement of the department.
Develop and maintain effective organization for areas of responsibility, including (a) efficient workflow patterns, (b) established performance standards, (c) effective delineation of duties and responsibilities, (d) suitable staffing levels, (e) appropriate supervision, and (f) systems for timely communication of pertinent information.
Lead the P&C Claims team to meet client needs and drive the LOB's strategic initiatives.
Provide transformative leadership by implementing initiatives that drive efficiencies, reduce costs, and achieve exceptional results.
Build a highly engaged, effective team that consistently succeeds in delivering value-added, customer-focused services.
Build a culture of engagement and accountability.
Mentor managers on leadership and culture to inspire teams on claims handling and standards to support customer experience and exceptional results.
Build a superior P&C Claims team by (a) assessing, developing, and engaging outstanding talent and (b) evaluating existing claims management and ensuring they are operating effectively, addressing technical and leadership gaps in performance.
Identify and orchestrate a talent mobility strategy to develop and retain talent with cross-capability and LOB knowledge.
What are the requirements needed for this position?
A bachelor’s Degree or 10 years of business-related experience (in addition to the minimum years of experience required) may be substituted instead of a degree.
Minimum of 7 years related experience in claims management, including significant people management and leadership experience.
Insurance designations as required for specific business units.
Ability to navigate a fast-paced environment while managing through challenging priorities.
Exceptional relationship-building experience with the ability to listen, and build rapport and credibility with peers and as a partner vertically within the business unit, as well as with leadership and capability teams.
Knowledge of fundamental information technologies and the ability to use people, processes, and technology to improve efficiency and effectiveness.
Lead and participate in cross-functional teams that address strategic and business projects with significant complexity and risk such as cost-saving measures, efficiencies, and regulatory and contractual requirements.
Proven ability to effectively lead, partner, and communicate with various levels of the organization to define and execute cross-functional business objectives.
Highly developed communication skills in writing, speaking, and presenting.
High level of technical claims knowledge; expert communication skills; and significant industry knowledge.
Ability to think tactically to accomplish short-term goals, while focusing on strategic and conceptual long-term (2-5 years) planning focused on business impacts and outcomes.
How much should I expect to travel?
Travel – 15-20% Travel (if needed)
Pay Range:$138,200.00 - $230,800.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
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Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
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Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.