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IT Helpdesk Engineer

HYLA Mobile

HYLA Mobile

This job is no longer accepting applications

See open jobs at HYLA Mobile.
Tokyo, Japan
Posted on Thursday, February 1, 2024

The IT Helpdesk Engineer will work closely with IT Sr. Helpdesk Engineer and other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users in Japan both internal and external who uses Assurant systems/ platforms as our vendor/ partner company.

<Primary accountabilities/ responsibilities>

  • Assist and work with the Sr. Helpdesk Engineer to perform IT helpdesk duties
  • Provide IT Related support for Assurant Japan employees, external agents in our outsourced warehouses and call centers (about 300 accounts)
  • Build PC
  • On-site/ remote technical support for PC issues
  • Respond to and update the status for the requests/ incidents
  • Break-fix support for Laptop and Desktop
  • Software Installation support
  • Trouble shooting support (Operating System, MS Office, and other business application)
  • Meeting support for PC and/ or voice connection (On-site/stand by)
  • Physical office access issues with access card as well as IT access issues with password and security, application configuration and trouble shooting.
  • Work with the US team for the requests/ incidents that are managed by the Global team
  • Perform device asset management (PC/ Monitor/ Phone/ Headset etc.)
  • Create and Update user manuals and those for Japan IT team
  • Conduct IT onboarding session to new employees

<Required experience, skills, and knowledge>

  • IT related University degree or Diploma
  • Fluent Japanese and Business level English are a must
  • 3+ years of working experience on related field
  • Good communication skills
  • Flexible for Office and remote site
  • Proactive, self-starter yet team player

This job is no longer accepting applications

See open jobs at HYLA Mobile.