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Customer Service Associate - Czech & Slovakian speaker

HYLA Mobile

HYLA Mobile

Customer Service
Amsterdam, Netherlands
Posted on Wednesday, January 31, 2024

Customer Service Associates, Amsterdam

Multilingual Speaker; Czech & Slovakian speaker. Additional European language such as German will be beneficial

Flexible working; 2 days in office, 3 days from home

  • Are you an active listener who has a passion for helping others?
  • Are you a problem solver who likes to put a smile on a customers face?
  • Would you like to work for a large brand name in the Netherlands?
  • If so, Assurant could be the perfect place for you to start your new career!

Who are we?

Assurant, is a global leader in business services for the connected world. Our lifestyle solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

The Opportunity:

The purpose of the Customer Service Associate role is to be the first point of contact with our customers within the organization. You will represent a big telecoms brand in Europe and will be responsible for providing a complete service to our customers which primarily is call taking but does include policy administrating, data upload and claims assessing of moderate complexity in line with the company’s standards.

We are looking for native Czech speakers, with fluency in Slovakian or another European langua, who are great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged. This is an exciting opportunity of growth within Assurant.

Why join us:

  • Comprehensive training to prepare you for the role
  • Flexibility: we want to support a hybrid work approach with options to work from the office and home. We pay an allowance when you work from home and when you travel to the office so we have you covered!
  • Balance is important - so we offer 28 days of holiday plus public holidays, which will increase if no absence in the year
  • We care about your well-being – we pay you a monthly allowance for your care & welfare and we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
  • A multitude of benefits including premium free pension, bonus schemes, premium free WIA insurance, internal recognition, rewards, and incentives plus lots more! We even give you an allowance on your birthday!

Competitive salary and benefits package to include;

  • €2.329 gross per month
  • 8% holiday allowance
  • Annual bonus paid in December
  • Premium free pension and WIA insurance
  • Travel & working from home allowance
  • Care & welfare allowance (€45 net per month)
  • €50 net on your birthday!
  • Internal Wellbeing Programme
  • Online Learning
  • Learning and Development opportunities

At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.

We look forward to receiving your application

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