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Training Manager

HYLA Mobile

HYLA Mobile

Bothell, WA, USA
Posted on Monday, January 29, 2024

IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 500 company, and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.

As a Training Manager at Assurant Recovery Solutions, you will play a crucial role in identifying and addressing training needs in collaboration with key stakeholders and leadership. This role demands a dynamic professional with expertise in instructional design, onsite facilitation, who will focus on the Collections Specialist program. This role will be fundamental in developing professionals who are dedicated to serving our partners and customers.

Reporting to the Director of Product Operations, you will lead the execution and implementation of effective training sessions, materials, and courses for adult learners. You will collaborate with our Collections Operations team to assist in the strategic planning of staffing requirements.

This opportunity will be a hybrid position, two weeks in the Bothell, Washington office and two weeks working from home.

Washington Compensation range: $68,000 to $98,000

What will be my duties and responsibilities in this job?

  • Execute and update training programs and review current development programs to ensure adherence to company goals.

  • Partners with senior leadership to define changing training needs and monitor the quality and alignment of programs to improve participant performance outcomes.

  • Ensures that both long-term planning and short-term delivery are accomplished.

  • Monitor participant progress and instructional program effectiveness – including evaluating the effectiveness of other Training Techniques, generally in a Train-the-Trainer model, and the performance of new hires.

  • Deliver learning through multiple modalities (including in-person, virtual, social, and other emerging modalities) to new hire employees and existing employees.

  • Deliver learning content, lead group activities, and facilitate discussions using adult learning theories.

  • Maintain knowledge of Assurant technology, processes, and procedures; effectively communicate in the learning environment.

  • Remain current on FDCPA, TCPA, FCRA, and UDAAP Federal and State laws to ensure training manuals and classes are current with the current regulations.

  • Own overall responsibility for the administration and setup of technical collection software and other applicable hardware and software tools areas such as the CollectOne, Transunion (TLO) Skiptracing tools, Hydracore,

  • Facilitate the distribution and tracking of equipment for remote learners.

  • Research new emerging technologies and consider how those technologies will impact the team's current and future training preparedness.

  • Screen and interview candidates for open positions.

  • Partner with Talent Acquisition on staffing needs and requirements.

  • Responsible for maintaining and communicating applicant tracking tools to analyze hiring trends, applicant flow, wage assignment, and staffing needs for upcoming training schedules.

What are the requirements needed for this position?

  • A minimum of 2 years of experience in Learning and Development, Education, or Collections leadership

  • Expert Facilitation, Presentation, and Mentoring experience

  • Strong attention to detail and ability to manage deadlines in a dynamic, fast-paced work environment.

  • Strong leadership skills to influence team performance.

What other skills/experience would be helpful to have?

  • Bachelor's degree in a technology-focused field, Education, Communication, or a related field

  • 3 years of experience within a Large Market Collection Agency (over $10MM per year in annual receipts)

How much should I expect to travel?

  • Up to 5% annually


Pay Range:

$59,200.00 - $98,800.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.