Overview of Position

The Shared Services Operations Specialist is responsible for processing and researching loan items to include processing checks and performing monetary transactions. Also responsible for corresponding with customers, clients and agents via phone and email.

Key Responsibilities:

• Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis or research.
• May perform monetary functional transactions such as posting deposits to client servicing system, processing premium payments, updating insurance data, balancing and sending wire disbursements, or transmitting stop pay requests directly to financial institution bank accounts.
• Responsible for performing analysis on and resolving issues related to disbursements through review of system transactions, checks, reports, phone or written inquiries.
• Uses computerized system for tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer.
• May work in multi-functional areas with multiple clients
• Researches items received via faxes, reports, tasks, correspondence, and refund/return checks.
• Provides assistance and back up as needed to meet client requirements and SLA’s.
• Handles other duties/projects based on business needs.

Other duties and responsibilities:

Check Recon:

• Check Validation Audit – identify errors on payments before they leave Assurant
• The last stop before a bad payment
• Works with tight deadlines
  

Check Printing:

• Processing the payments – prints the checks – balances what was printed to what should have been printed
• Double checks addresses of homeowner and insurance company to make sure everything matches
• Works with tight deadlines.

This is a full-time position. Schedule that is being hired is Monday through Friday from 8:00 a.m to 4:30 p.m EST.

Basic Qualifications:

• High School diploma or GED
• Good organizational skills and the ability to manage multiple tasks and meet deadlines.
• Basic knowledge of computers and proficiency with Microsoft office including Excel and PowerPoint
• Data Entry/document processing experience
• Good oral and written communication skills and professional etiquette
• Positive attitude/desire to learn

**Onsite position**

Pay Rate: $16.00-$16.50, depending on experience

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.