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Customer Service Claims Associates - German speakers

HYLA Mobile

HYLA Mobile

Customer Service
Amsterdam, Netherlands
Posted on Friday, January 19, 2024

Customer Service Claims Associate, German speakers

Start date 01 April with full training provided

Office is in Amsterdam; Working 2 days in the office, 3 days working from home

Working hours; 38 hours, 5 days per week between Monday and Friday, 09.00 – 20.00 and Saturday 10.00 – 17.00

  • Are you an active listener who has a passion for helping others?
  • Are you a problem solver who likes to put a smile on a customers face?
  • Would you like to work for a global organisation with big brand names?
  • If so, Assurant could be the perfect place for you to start your new career!

Who are we?

Assurant, is a global leader in business services for the connected world. Our lifestyle solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

The Opportunity:

We are forming a new team of German speaking Customer Service Claims Associates in our Amsterdam office to support our German clients. Our multi-national teams in Amsterdam support our clients across Europe so English language is also helpful. As a member of our European Claims team, you’ll assess and resolve insurance claims and represent some of the biggest brand names in Germany.

We are looking for fluent German speakers who are great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged. This is an exciting opportunity of growth within Assurant

Why join us:

  • Comprehensive training to prepare you for the role
  • Flexibility: we want to support a hybrid work approach with options to work from the office and home depending on your shift plan.. We pay an allowance when you work from home and when you travel to the office so we have you covered!
  • Balance is important - so we offer 28 days of holiday plus public holidays, which will increase if no absence in the year
  • We care about your well-being – we pay you a monthly allowance for your care & welfare and we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
  • A multitude of benefits including premium free pension, bonus schemes, premium free WIA insurance, internal recognition, rewards, and incentives plus lots more! We even give you an allowance on your birthday!

Competitive salary and benefits package to include;

  • Range; €2.350 - €2.450 gross per month
  • 8% holiday allowance
  • Annual bonus paid in December
  • Premium free pension and WIA insurance
  • Travel & working from home allowance
  • Care & welfare allowance (€45 net per month)
  • €50 net on your birthday!
  • Internal Wellbeing Programme
  • Online Learning
  • Learning and Development opportunities

At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.