Data Entry Admin
Client Support Administrator
IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 300 company, and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.
Here at Assurant Recovery Solutions we are a client facing, customer service focused company where we are required to maintain a professional and positive relationship with our clients as well as our internal teams.
This is a work from home opportunity. In addition, you must live within 100 miles of our Bothell Washington office.
In the Client Support Administrator role, you would be responsible for entering or modifying new and existing client information via email, fax, manual and electronic submission. This position requires strong attention to detail as well as a strong sense of urgency. You will be supporting both our internal customers as well as limited contact with our external clients—potential for overflow phone work as coverage dictates.
What will be my duties and responsibilities in this job?
Entering new client accounts into the database
Manually scanning documents (originals) from clients and entering fax or email documents (new listings) into our system
Updating accounts from client website submissions
Responsible for attaching electronic interface data to an account
Completing escalation requests from other departments
Tracking the work completed daily
What are the requirements needed for this position?
High school diploma or GED
A minimum of 1 year of Customer Service experience
A minimum of 1 year of data entry experience
Must be able to type 50 wpm
What other skills/experience would be helpful to have?
Able to conduct professional verbal and written communication with clients and internal staff via e-mail and phone daily
Complete written client requests, and account updates/data entry updates efficiently and accurately
Ability to multi-task within several programs while maintaining accuracy.
Entering new accounts into the database
Be able to prioritize your workday and stay on track independently
Tracking and communicating the work you complete daily
Complete client and internal staff's written and verbal requests within 48 business hours professionally and accurately. This will include but is not limited to account updates, concerns, and follow-ups
Complete escalated requests from other departments and clients both professionally and with urgency
Utilize reminders within our system to set follow-ups to complete additional outreach as necessary due to non-response on previously requested information
Understanding and having the ability to utilize Zoom, Microsoft Teams, Excel, Word, Blink phone system, and Outlook
Ability to multi-task within several programs while maintaining accuracy and allotted timeline with the work you are completing
Pay Range:$14.72 - $22.08
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.